Dolls

The photos on the product page are sample images so it may vary depending on the setting of the screen.
Face-up and body blushing can have differences since they are produced by handwork.
'Removing the seam' is not included to 'Body blushing' option.
Frequent movement of a ball jointed doll can rub or damage the ‘Body blushing’.
In the process of making doll, Seam, raw material injection hole, small air bubble can be occurred.
Depending on the production period, color differences may occur even the same color option.
In case of the dark resin color, it may be subject to marbling effect and speckles on the doll skin.
Dark fabric may stain doll if worn for a prolonged period of time.
Color fading or bleaching may occur when washing with chemicals(thinner, acetone, etc.).

EYES

Defects that are not visible when the eyeball is assembled are not considered as a defective.
Air bubbles and slight scratches may occur due to the process of eyeball production.
There may be slight differences between both eyes since they are produced by handwork.
Please use the white oil clay for fixing eyes as much as possible to prevent pigmentation in the eyes.
The silicone eye is gradually yellowed if it is exposed to the sun.

WIG

The color in the image could look slightly different from the actual product.
The wig image is styled and could look different from the actual product. Please stylize yourself.
Please note that there may be individual differences since it is produced by handwork.
Some of hair may fall out but it is not a defective since it can be occurred in the production process.
Avoid the frequent use of curling iron or hair dryer to prevent damage on the wig.

OUTFIT・SHOES・ACCESSORIES

Since they are produced by handwork, pattern, wash, stitched, finishing can be different from the sample image.
Please be careful with wearing for a long period of time may stain doll.
Depending on supply and demand, raw materials may change without notice.
Please be careful not to damage the doll when wearing or removing the tight items.

SHIPPING GUIDE

Shipping Area: Worldwide
Shipper: EMS, or EMS premium(not available for some area)
Shipping fee: Automatic guide of EMS rates when selecting shipping area
Delivery time: 7~10 business days(varies by area)
Product preparation period: Made to order about 8~14 weeks | General items about 1~2 days.
* Some products may take more time to prepare the product.
* Overseas delivery may be delayed due to local customs.

SHIPPING GUARANTEE SERVICE

We’re offering '100-Day Shipping Guarantee Service' to satisfy our customers.
If delivery is delayed more than 100 days from the full payment, we will compensate according to our regulations. For more information, please refer to ​SUPPORT-CUSTOMER GUIDE -Ⅳ-5.

IMPORT DUTIES

The buyer is responsible for the international shipments for which is import duties and taxes may applied. This charge is imposed in the destination country and we cannot handle with it.
If the buyer is returned with a refusal to receive the item, the related cost (round-trip shipping, handling fee, etc.) is buyer’s responsibility.