CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,462
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 92
soomcsm2020.03.10092
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 2 | Views 352
SOOM2019.06.262352
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 82
soomcs2019.03.22082
550
New Secret [SHIPPING Inquiry] Order #TG77126USM
cu**ousraven | 07:29 | Votes 0 | Views 3
cu**ousraven07:2903
New Secret Re:Order #TG77126USM
so**csm | 11:39 | Votes 1 | Views 2
so**csm11:3912
549
New Secret [SHIPPING Inquiry] About my order.
St**hanie Briers | 07:22 | Votes 0 | Views 3
St**hanie Briers07:2203
New Secret Re:About my order.
so**csm | 11:21 | Votes 0 | Views 2
so**csm11:2102
New Secret Re:Re:About my order.
St**hanie Briers | 12:00 | Votes 0 | Views 2
St**hanie Briers12:0002
New Secret Re:Re:Re:About my order.
so**csm | 16:22 | Votes 0 | Views 1
so**csm16:2201
548
New Secret [ORDER Inquiry] Order Status
mi**nlin | 06:26 | Votes 0 | Views 2
mi**nlin06:2602
New Secret Re:Order Status
so**csm | 11:04 | Votes 0 | Views 1
so**csm11:0401
547
Secret [SHIPPING Inquiry] #TG69018EUM
fa**kraul | 2020.07.12 | Votes 0 | Views 2
fa**kraul2020.07.1202
New Secret Re:#TG69018EUM
so**csm | 2020.07.12 | Votes 0 | Views 1
so**csm2020.07.1201
546
Secret leejin
le**in | 2020.07.11 | Votes 0 | Views 2
le**in2020.07.1102
New Secret Re:leejin
so**csm | 2020.07.12 | Votes 0 | Views 1
so**csm2020.07.1201
545
Secret [PRODUCT Inquiry] Sody & Lody
os**rfrancois | 2020.07.11 | Votes 0 | Views 2
os**rfrancois2020.07.1102
New Secret Re:Sody & Lody
so**csm | 2020.07.12 | Votes 0 | Views 2
so**csm2020.07.1202
544
Secret [SHIPPING Inquiry] #TG77705USM
Se**onedHam | 2020.07.11 | Votes 0 | Views 2
Se**onedHam2020.07.1102
Secret Re:#TG77705USM
so**csm | 2020.07.12 | Votes 0 | Views 3
so**csm2020.07.1203
New Secret Re:Re:#TG77705USM
Se**onedHam | 2020.07.12 | Votes 0 | Views 2
Se**onedHam2020.07.1202
New Secret Re:Re:Re:#TG77705USM
so**csm | 10:50 | Votes 0 | Views 1
so**csm10:5001
543
Secret [PRODUCT Inquiry] Little Gem Hands
de**son32 | 2020.07.10 | Votes 0 | Views 2
de**son322020.07.1002
Secret Re:Little Gem Hands
so**csm | 2020.07.12 | Votes 0 | Views 1
so**csm2020.07.1201
542
Secret [ETC] Certificate of Authencity
mi**drums@gmail.com | 2020.07.10 | Votes 0 | Views 2
mi**drums@gmail.com2020.07.1002
Secret Re:Certificate of Authencity
so**csm | 2020.07.12 | Votes 0 | Views 1
so**csm2020.07.1201
541
Secret [SHIPPING Inquiry] Order #TG76958USM
Da**elfly | 2020.07.10 | Votes 0 | Views 3
Da**elfly2020.07.1003
Secret Re:Order #TG76958USM
so**csm | 2020.07.10 | Votes 0 | Views 2
so**csm2020.07.1002
Secret Re:Re:Order #TG76958USM
Da**elfly | 2020.07.11 | Votes 0 | Views 2
Da**elfly2020.07.1102
Secret Re:Re:Re:Order #TG76958USM
so**csm | 2020.07.12 | Votes 0 | Views 1
so**csm2020.07.1201
540
Secret b99601040@ntu.edu.tw
芷陶** | 2020.07.10 | Votes 0 | Views 2
芷陶**2020.07.1002
Secret Re:b99601040@ntu.edu.tw
so**csm | 2020.07.10 | Votes 0 | Views 2
so**csm2020.07.1002
539
Secret [SHIPPING Inquiry] Order #TG76357USM
Sa**iana | 2020.07.10 | Votes 0 | Views 2
Sa**iana2020.07.1002
Secret Re:Order #TG76357USM
so**csm | 2020.07.10 | Votes 0 | Views 2
so**csm2020.07.1002
Secret Re:Re:Order #TG76357USM
Sa**iana | 2020.07.10 | Votes 0 | Views 2
Sa**iana2020.07.1002
Secret Re:Re:Re:Order #TG76357USM
so**csm | 2020.07.10 | Votes 0 | Views 2
so**csm2020.07.1002
Secret Re:Re:Re:Re:Order #TG76357USM
Sa**iana | 2020.07.10 | Votes 0 | Views 2
Sa**iana2020.07.1002
Secret Re:Re:Re:Re:Re:Order #TG76357USM
so**csm | 2020.07.10 | Votes 0 | Views 3
so**csm2020.07.1003
538
Secret [SHIPPING Inquiry] Shipping says Delivered but never Received
mi**ydevil | 2020.07.10 | Votes 0 | Views 3
mi**ydevil2020.07.1003
Secret Re:Shipping says Delivered but never Received
so**csm | 2020.07.10 | Votes 0 | Views 2
so**csm2020.07.1002
Secret Re:Re:Shipping says Delivered but never Received
mi**ydevil | 2020.07.10 | Votes 0 | Views 2
mi**ydevil2020.07.1002
Secret Re:Re:Re:Shipping says Delivered but never Received
so**csm | 2020.07.12 | Votes 0 | Views 1
so**csm2020.07.1201
537
Secret [PRODUCT Inquiry] Re-release inquiry
Li**lT | 2020.07.09 | Votes 0 | Views 2
Li**lT2020.07.0902
Secret Re:Re-release inquiry
so**csm | 2020.07.10 | Votes 0 | Views 2
so**csm2020.07.1002
536
Secret [PAYMENT Inquiry] Regarding my order
Sa**ntha Lam | 2020.07.09 | Votes 0 | Views 2
Sa**ntha Lam2020.07.0902
Secret Re:Regarding my order
so**csm | 2020.07.09 | Votes 0 | Views 3
so**csm2020.07.0903
Secret Re:Re:Regarding my order
Sa**ntha Lam | 2020.07.09 | Votes 0 | Views 2
Sa**ntha Lam2020.07.0902
Secret Re:Re:Re:Regarding my order
so**csm | 2020.07.09 | Votes 0 | Views 1
so**csm2020.07.0901
535
Secret [SHIPPING Inquiry] Order #TG76839USM
jl**s | 2020.07.09 | Votes 0 | Views 2
jl**s2020.07.0902
Secret Re:Order #TG76839USM
so**csm | 2020.07.09 | Votes 0 | Views 3
so**csm2020.07.0903
Secret Re:Re:Order #TG76839USM
jl**s | 2020.07.11 | Votes 0 | Views 2
jl**s2020.07.1102
Secret Re:Re:Re:Order #TG76839USM
so**csm | 2020.07.12 | Votes 0 | Views 1
so**csm2020.07.1201
534
Secret [SHIPPING Inquiry] Shipping
ai**a92 | 2020.07.09 | Votes 0 | Views 2
ai**a922020.07.0902
Secret Re:Shipping
so**csm | 2020.07.09 | Votes 1 | Views 3
so**csm2020.07.0913
533
Secret [SHIPPING Inquiry] EMS suspension question
Gö**e Çağatay | 2020.07.08 | Votes 0 | Views 2
Gö**e Çağatay2020.07.0802
Secret Re:EMS suspension question
so**csm | 2020.07.09 | Votes 0 | Views 2
so**csm2020.07.0902
Secret Re:Re:EMS suspension question
Gö**e Çağatay | 2020.07.10 | Votes 0 | Views 2
Gö**e Çağatay2020.07.1002
Secret Re:Re:Re:EMS suspension question
so**csm | 2020.07.10 | Votes 1 | Views 2
so**csm2020.07.1012
Secret Re:Re:Re:Re:EMS suspension question
Gö**e Çağatay | 2020.07.10 | Votes 0 | Views 2
Gö**e Çağatay2020.07.1002
Secret Re:Re:Re:Re:Re:EMS suspension question
so**csm | 2020.07.12 | Votes 0 | Views 1
so**csm2020.07.1201
532
Secret [SHIPPING Inquiry] #TG84308USM
Mi** | 2020.07.08 | Votes 0 | Views 3
Mi**2020.07.0803
Secret Re:#TG84308USM
so**csm | 2020.07.08 | Votes 0 | Views 3
so**csm2020.07.0803
Secret Re:Re:#TG84308USM
Mi** | 2020.07.08 | Votes 0 | Views 2
Mi**2020.07.0802
Secret Re:Re:Re:#TG84308USM
so**csm | 2020.07.08 | Votes 0 | Views 2
so**csm2020.07.0802
Secret Re:Re:Re:Re:#TG84308USM
Mi** | 2020.07.09 | Votes 0 | Views 2
Mi**2020.07.0902
Secret Re:Re:Re:Re:Re:#TG84308USM
so**csm | 2020.07.09 | Votes 0 | Views 2
so**csm2020.07.0902
531
Secret [PAYMENT Inquiry] t5uk4n3
t5**4n3 | 2020.07.08 | Votes 0 | Views 2
t5**4n32020.07.0802
Secret Re:t5uk4n3
so**csm | 2020.07.08 | Votes 0 | Views 3
so**csm2020.07.0803