CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.

Total 1,100
NumberTitleAuthorDateVotesViews
Notice
Notice for the System Maintenance of Our Website (May 20, 2020 7:00~7:30 AM)
soomcsm | 2020.05.11 | Votes 0 | Views 7
soomcsm2020.05.1107
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 58
soomcsm2020.03.10058
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 1 | Views 322
SOOM2019.06.261322
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 73
soomcs2019.03.22073
423
New Secret [ORDER Inquiry] Order TG81736USM
Narcissus | 00:40 | Votes 0 | Views 1
Narcissus00:4001
422
New Secret [PRODUCT Inquiry] cat199325
cat199325 | 2020.05.28 | Votes 0 | Views 1
cat1993252020.05.2801
421
New Secret [SHIPPING Inquiry] Order #TG82377USM
desison32 | 2020.05.28 | Votes 0 | Views 2
desison322020.05.2802
420
New Secret [SHIPPING Inquiry] Order number: TG82235USM
desison32 | 2020.05.28 | Votes 0 | Views 3
desison322020.05.2803
New Secret Re:Order number: TG82235USM
soomcsm | 2020.05.28 | Votes 0 | Views 2
soomcsm2020.05.2802
419
New Secret [SHIPPING Inquiry] [ TG82151USM] Address change
Martie | 2020.05.28 | Votes 0 | Views 3
Martie2020.05.2803
New Secret Re:[ TG82151USM] Address change
soomcsm | 2020.05.28 | Votes 0 | Views 1
soomcsm2020.05.2801
418
New Secret [SHIPPING Inquiry] #TG72238USM shipping adresse change
jessiopeia@163.com | 2020.05.28 | Votes 0 | Views 2
jessiopeia@163.com2020.05.2802
New Secret Re:#TG72238USM shipping adresse change
soomcsm | 2020.05.28 | Votes 0 | Views 3
soomcsm2020.05.2803
New Secret Re:Re:#TG72238USM shipping adresse change
jessiopeia@163.com | 2020.05.28 | Votes 0 | Views 2
jessiopeia@163.com2020.05.2802
New Secret Re:Re:Re:#TG72238USM shipping adresse change
soomcsm | 2020.05.28 | Votes 0 | Views 1
soomcsm2020.05.2801
417
New Secret [ORDER Inquiry] Serin/Rico Hands + Address
engelinvitro | 2020.05.28 | Votes 0 | Views 3
engelinvitro2020.05.2803
New Secret Re:Serin/Rico Hands + Address
soomcsm | 2020.05.28 | Votes 1 | Views 2
soomcsm2020.05.2812
416
New Secret [PRODUCT Inquiry] Body blushing
Keith Chapman | 2020.05.28 | Votes 0 | Views 2
Keith Chapman2020.05.2802
New Secret Re:Body blushing
soomcsm | 2020.05.28 | Votes 0 | Views 1
soomcsm2020.05.2801
415
Secret [PRODUCT Inquiry] Unsuccessful delivery 2
Keith Chapman | 2020.05.28 | Votes 0 | Views 3
Keith Chapman2020.05.2803
New Secret Re:Unsuccessful delivery 2
soomcsm | 2020.05.28 | Votes 0 | Views 2
soomcsm2020.05.2802
414
Secret [SHIPPING Inquiry] Unsuccessful delivery
Keith Chapman | 2020.05.28 | Votes 0 | Views 3
Keith Chapman2020.05.2803
New Secret Re:Unsuccessful delivery
soomcsm | 2020.05.28 | Votes 0 | Views 1
soomcsm2020.05.2801
413
Secret [ORDER Inquiry] About order
watercity68 | 2020.05.27 | Votes 0 | Views 5
watercity682020.05.2705
New Secret Re:About order
soomcsm | 2020.05.28 | Votes 1 | Views 2
soomcsm2020.05.2812
412
Secret [A/S Inquiry] TG72203USM
desison32 | 2020.05.27 | Votes 0 | Views 5
desison322020.05.2705
New Secret Re:TG72203USM
soomcsm | 2020.05.28 | Votes 0 | Views 1
soomcsm2020.05.2801
411
Secret [PRODUCT Inquiry] Extra hands
ChibiLilie | 2020.05.27 | Votes 0 | Views 2
ChibiLilie2020.05.2702
Secret Re:Extra hands
soomcsm | 2020.05.27 | Votes 1 | Views 2
soomcsm2020.05.2712
410
Secret [SHIPPING Inquiry] Tracking
Theresa Hoy | 2020.05.25 | Votes 0 | Views 2
Theresa Hoy2020.05.2502
Secret Re:Tracking
soomcsm | 2020.05.26 | Votes 0 | Views 1
soomcsm2020.05.2601
409
Secret karasik
karasik | 2020.05.25 | Votes 0 | Views 2
karasik2020.05.2502
Secret Re:karasik
soomcsm | 2020.05.25 | Votes 0 | Views 1
soomcsm2020.05.2501
408
Secret karasik
karasik | 2020.05.25 | Votes 0 | Views 3
karasik2020.05.2503
Secret Re:karasik
soomcsm | 2020.05.25 | Votes 0 | Views 2
soomcsm2020.05.2502
407
Secret [ETC] azurielle
azurielle | 2020.05.25 | Votes 0 | Views 3
azurielle2020.05.2503
Secret Re:azurielle
soomcsm | 2020.05.25 | Votes 0 | Views 1
soomcsm2020.05.2501
406
Secret karasik
karasik | 2020.05.25 | Votes 0 | Views 3
karasik2020.05.2503
Secret Re:karasik
soomcsm | 2020.05.25 | Votes 0 | Views 2
soomcsm2020.05.2502
405
[PRODUCT Inquiry] nive event order
karasik | 2020.05.25 | Votes 0 | Views 6
karasik2020.05.2506
Secret Re:nive event order
soomcsm | 2020.05.25 | Votes 0 | Views 1
soomcsm2020.05.2501
404
Secret [PRODUCT Inquiry] nive event order
karasik | 2020.05.25 | Votes 0 | Views 3
karasik2020.05.2503
Secret Re:nive event order
soomcsm | 2020.05.25 | Votes 0 | Views 2
soomcsm2020.05.2502