CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 3,132
Number Title Author Date Votes Views
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 906
SOOM 2019.06.26 4 906
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 182
soomcs 2019.03.22 0 182
1129
[PRODUCT Inquiry] Beauty?
FY** | 2021.10.22 | Votes 0 | Views 2
FY** 2021.10.22 0 2
Secret Re:Beauty?
so**csm | 2021.10.22 | Votes 1 | Views 2
so**csm 2021.10.22 1 2
1128
Secret Order #TG112655USM
Ti** | 2021.10.22 | Votes 0 | Views 2
Ti** 2021.10.22 0 2
Secret Re:Order #TG112655USM
so**csm | 2021.10.22 | Votes 0 | Views 1
so**csm 2021.10.22 0 1
1127
Secret [PAYMENT Inquiry] Layaway
Ta**o | 2021.10.19 | Votes 0 | Views 4
Ta**o 2021.10.19 0 4
Secret Re:Layaway
so**csm | 2021.10.20 | Votes 0 | Views 2
so**csm 2021.10.20 0 2
1126
Secret [ORDER Inquiry] Order Notes
Ja**e Robertson | 2021.10.18 | Votes 0 | Views 3
Ja**e Robertson 2021.10.18 0 3
Secret Re:Order Notes
so**csm | 2021.10.18 | Votes 1 | Views 2
so**csm 2021.10.18 1 2
1125
Secret [PRODUCT Inquiry] juumou
ju**ou | 2021.10.18 | Votes 0 | Views 3
ju**ou 2021.10.18 0 3
Secret Re:juumou
so**csm | 2021.10.18 | Votes 0 | Views 2
so**csm 2021.10.18 0 2
1124
Secret [PRODUCT Inquiry] Body blushing inquiry
Gy**tan | 2021.10.16 | Votes 0 | Views 2
Gy**tan 2021.10.16 0 2
Secret Re:Body blushing inquiry
so**csm | 2021.10.18 | Votes 1 | Views 3
so**csm 2021.10.18 1 3
1123
Secret [PRODUCT Inquiry] Autumn Event
ml**24 | 2021.10.16 | Votes 0 | Views 8
ml**24 2021.10.16 0 8
Secret Re:Autumn Event
so**csm | 2021.10.18 | Votes 0 | Views 2
so**csm 2021.10.18 0 2
1122
Secret [PRODUCT Inquiry] Little Gem Body with Wing Holes
Az**eSky | 2021.10.15 | Votes 0 | Views 2
Az**eSky 2021.10.15 0 2
Secret Re:Little Gem Body with Wing Holes
so**csm | 2021.10.18 | Votes 0 | Views 3
so**csm 2021.10.18 0 3
1121
Secret [PAYMENT Inquiry] Layaway
Je**ica Leung | 2021.10.15 | Votes 0 | Views 2
Je**ica Leung 2021.10.15 0 2
Secret Re:Layaway
so**csm | 2021.10.15 | Votes 0 | Views 1
so**csm 2021.10.15 0 1
1120
Secret [SHIPPING Inquiry] Order #TG118126USM
de**son32 | 2021.10.15 | Votes 0 | Views 2
de**son32 2021.10.15 0 2
Secret Re:Order #TG118126USM
so**csm | 2021.10.15 | Votes 0 | Views 2
so**csm 2021.10.15 0 2