CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.

Total 1,075
NumberTitleAuthorDateVotesViews
Notice
Notice for the System Maintenance of Our Website (May 20, 2020 7:00~7:30 AM)
soomcsm | 2020.05.11 | Votes 0 | Views 7
soomcsm2020.05.1107
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 56
soomcsm2020.03.10056
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 1 | Views 318
SOOM2019.06.261318
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 72
soomcs2019.03.22072
410
New Secret [SHIPPING Inquiry] Tracking
Theresa Hoy | 2020.05.25 | Votes 0 | Views 2
Theresa Hoy2020.05.2502
New Secret Re:Tracking
soomcsm | 10:45 | Votes 0 | Views 1
soomcsm10:4501
409
Secret karasik
karasik | 2020.05.25 | Votes 0 | Views 2
karasik2020.05.2502
Secret Re:karasik
soomcsm | 2020.05.25 | Votes 0 | Views 1
soomcsm2020.05.2501
408
Secret karasik
karasik | 2020.05.25 | Votes 0 | Views 3
karasik2020.05.2503
Secret Re:karasik
soomcsm | 2020.05.25 | Votes 0 | Views 2
soomcsm2020.05.2502
407
Secret [ETC] azurielle
azurielle | 2020.05.25 | Votes 0 | Views 3
azurielle2020.05.2503
Secret Re:azurielle
soomcsm | 2020.05.25 | Votes 0 | Views 1
soomcsm2020.05.2501
406
Secret karasik
karasik | 2020.05.25 | Votes 0 | Views 3
karasik2020.05.2503
Secret Re:karasik
soomcsm | 2020.05.25 | Votes 0 | Views 1
soomcsm2020.05.2501
405
[PRODUCT Inquiry] nive event order
karasik | 2020.05.25 | Votes 0 | Views 3
karasik2020.05.2503
Secret Re:nive event order
soomcsm | 2020.05.25 | Votes 0 | Views 1
soomcsm2020.05.2501
404
Secret [PRODUCT Inquiry] nive event order
karasik | 2020.05.25 | Votes 0 | Views 3
karasik2020.05.2503
Secret Re:nive event order
soomcsm | 2020.05.25 | Votes 0 | Views 2
soomcsm2020.05.2502
403
Secret About order #TG76953USM and #TG78409USM
Vesper | 2020.05.25 | Votes 0 | Views 2
Vesper2020.05.2502
Secret Re:About order #TG76953USM and #TG78409USM
soomcsm | 2020.05.25 | Votes 1 | Views 2
soomcsm2020.05.2512
402
Secret [SHIPPING Inquiry] About shipping
desison32 | 2020.05.24 | Votes 0 | Views 2
desison322020.05.2402
Secret Re:About shipping
soomcsm | 2020.05.24 | Votes 0 | Views 1
soomcsm2020.05.2401
401
Secret order
lamu599384 | 2020.05.23 | Votes 0 | Views 2
lamu5993842020.05.2302
Secret Re:order
soomcsm | 2020.05.24 | Votes 0 | Views 4
soomcsm2020.05.2404
New Secret Re:Re:order
soomcsm | 10:28 | Votes 0 | Views 1
soomcsm10:2801
400
Secret [SHIPPING Inquiry] Shipping Order
mimmeli | 2020.05.23 | Votes 0 | Views 2
mimmeli2020.05.2302
Secret Re:Shipping Order
soomcsm | 2020.05.24 | Votes 0 | Views 1
soomcsm2020.05.2401
399
Secret [SHIPPING Inquiry] Shipping, etc
ChibiLilie | 2020.05.23 | Votes 0 | Views 2
ChibiLilie2020.05.2302
Secret Re:Shipping, etc
soomcsm | 2020.05.24 | Votes 0 | Views 3
soomcsm2020.05.2403
398
[PRODUCT Inquiry] Azur parts included
MissMorningGlory | 2020.05.22 | Votes 0 | Views 4
MissMorningGlory2020.05.2204
Secret Re:Azur parts included
soomcsm | 2020.05.22 | Votes 1 | Views 3
soomcsm2020.05.2213
397
Secret [ORDER Inquiry] Order #80377: Can I add face up and body blushing options?
jessholy | 2020.05.22 | Votes 0 | Views 2
jessholy2020.05.2202
Secret Re:Order #80377: Can I add face up and body blushing options?
soomcsm | 2020.05.22 | Votes 0 | Views 3
soomcsm2020.05.2203
Secret Re:Re:Order #80377: Can I add face up and body blushing options?
jessholy | 2020.05.24 | Votes 0 | Views 2
jessholy2020.05.2402
Secret Re:Re:Re:Order #80377: Can I add face up and body blushing options?
soomcsm | 2020.05.24 | Votes 0 | Views 3
soomcsm2020.05.2403
396
Secret [PRODUCT Inquiry] Questions
khlovera | 2020.05.21 | Votes 0 | Views 4
khlovera2020.05.2104
Secret Re:Questions
soomcsm | 2020.05.21 | Votes 1 | Views 3
soomcsm2020.05.2113
395
Secret [PRODUCT Inquiry] Question
Yuns | 2020.05.21 | Votes 0 | Views 4
Yuns2020.05.2104
Secret Re:Question
soomcsm | 2020.05.21 | Votes 0 | Views 3
soomcsm2020.05.2103
394
Secret [SHIPPING Inquiry] Shipping
ShadowOfSunset | 2020.05.20 | Votes 0 | Views 3
ShadowOfSunset2020.05.2003
Secret Re:Shipping
soomcsm | 2020.05.21 | Votes 0 | Views 4
soomcsm2020.05.2104
Secret Re:Re:Shipping
ShadowOfSunset | 2020.05.22 | Votes 0 | Views 2
ShadowOfSunset2020.05.2202
Secret Re:Re:Re:Shipping
soomcsm | 2020.05.22 | Votes 0 | Views 4
soomcsm2020.05.2204
393
Secret [PRODUCT Inquiry] Online Event Azur: What will be included?
jessholy | 2020.05.20 | Votes 0 | Views 2
jessholy2020.05.2002
Secret Re:Online Event Azur: What will be included?
soomcsm | 2020.05.21 | Votes 0 | Views 3
soomcsm2020.05.2103
Secret Re:Re:Online Event Azur: What will be included?
jessholy | 2020.05.22 | Votes 0 | Views 3
jessholy2020.05.2203
Secret Re:Re:Re:Online Event Azur: What will be included?
soomcsm | 2020.05.22 | Votes 0 | Views 2
soomcsm2020.05.2202
392
Secret [SHIPPING Inquiry] TG69801USM
Praifa Widhayawirot | 2020.05.20 | Votes 0 | Views 3
Praifa Widhayawirot2020.05.2003
Secret Re:TG69801USM
soomcsm | 2020.05.20 | Votes 0 | Views 2
soomcsm2020.05.2002
391
Secret [PRODUCT Inquiry] Question
leilan | 2020.05.20 | Votes 0 | Views 2
leilan2020.05.2002
Secret Re:Question
soomcsm | 2020.05.20 | Votes 0 | Views 2
soomcsm2020.05.2002