CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 3,002
Number Title Author Date Votes Views
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 256
soomcsm 2020.03.10 0 256
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 834
SOOM 2019.06.26 4 834
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 169
soomcs 2019.03.22 0 169
1079
Secret [PAYMENT Inquiry] order inquiry
Do**Buy | 2021.07.26 | Votes 0 | Views 2
Do**Buy 2021.07.26 0 2
Secret Re:order inquiry
so**csm | 2021.07.26 | Votes 0 | Views 1
so**csm 2021.07.26 0 1
1078
Secret [ORDER Inquiry] Question & Combine Orders
ar**ushia | 2021.07.24 | Votes 0 | Views 3
ar**ushia 2021.07.24 0 3
Secret Re:Question & Combine Orders
so**csm | 2021.07.25 | Votes 0 | Views 1
so**csm 2021.07.25 0 1
1077
Secret [PAYMENT Inquiry] order inquiry
Do**Buy | 2021.07.24 | Votes 0 | Views 3
Do**Buy 2021.07.24 0 3
Secret Re:order inquiry
so**csm | 2021.07.25 | Votes 0 | Views 2
so**csm 2021.07.25 0 2
1076
Secret [ORDER Inquiry] Order Combination
Sh**ak | 2021.07.23 | Votes 0 | Views 2
Sh**ak 2021.07.23 0 2
Secret Re:Order Combination
so**csm | 2021.07.23 | Votes 0 | Views 1
so**csm 2021.07.23 0 1
1075
Secret [PRODUCT Inquiry] LG Koori and Yuki
li**aalba | 2021.07.23 | Votes 0 | Views 4
li**aalba 2021.07.23 0 4
Secret Re:LG Koori and Yuki
so**csm | 2021.07.23 | Votes 0 | Views 2
so**csm 2021.07.23 0 2
1074
Secret [SHIPPING Inquiry] Order #TG111975USM] (2021/06/07
ti**araven | 2021.07.15 | Votes 0 | Views 3
ti**araven 2021.07.15 0 3
Secret Re:Order #TG111975USM] (2021/06/07
so**csm | 2021.07.16 | Votes 0 | Views 2
so**csm 2021.07.16 0 2
Secret Re:Re:Order #TG111975USM] (2021/06/07
ti**araven | 2021.07.16 | Votes 0 | Views 2
ti**araven 2021.07.16 0 2
Secret Re:Re:Re:Order #TG111975USM] (2021/06/07
so**csm | 2021.07.16 | Votes 0 | Views 1
so**csm 2021.07.16 0 1
1073
Secret [SHIPPING Inquiry] TG94616USM
Mi** | 2021.07.15 | Votes 0 | Views 5
Mi** 2021.07.15 0 5
Secret Re:TG94616USM
so**csm | 2021.07.16 | Votes 0 | Views 6
so**csm 2021.07.16 0 6
1072
Secret [PRODUCT Inquiry] about order
wa**rcity68 | 2021.07.14 | Votes 0 | Views 2
wa**rcity68 2021.07.14 0 2
Secret Re:about order
so**csm | 2021.07.14 | Votes 0 | Views 2
so**csm 2021.07.14 0 2
1071
Secret [PRODUCT Inquiry] Display Busts
je**lharris415@gmail.com | 2021.07.09 | Votes 0 | Views 2
je**lharris415@gmail.com 2021.07.09 0 2
Secret Re:Display Busts
so**csm | 2021.07.09 | Votes 0 | Views 1
so**csm 2021.07.09 0 1
1070
Secret [ORDER Inquiry] Certificate number
Ka** | 2021.07.09 | Votes 0 | Views 3
Ka** 2021.07.09 0 3
Secret Re:Certificate number
so**csm | 2021.07.09 | Votes 0 | Views 3
so**csm 2021.07.09 0 3
Secret Re:Re:Certificate number
Ka** | 2021.07.10 | Votes 0 | Views 3
Ka** 2021.07.10 0 3
Secret Re:Re:Re:Certificate number
so**csm | 2021.07.11 | Votes 0 | Views 2
so**csm 2021.07.11 0 2