CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,746
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 239
soomcsm2020.03.100239
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 697
SOOM2019.06.264697
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 154
soomcs2019.03.220154
988
Secret [SHIPPING Inquiry] Order: #TG101057USM tracking number
Sv**te18 | 2021.04.19 | Votes 0 | Views 2
Sv**te182021.04.1902
New Secret Re:Order: #TG101057USM tracking number
so**csm | 2021.04.20 | Votes 0 | Views 1
so**csm2021.04.2001
987
Secret [PRODUCT Inquiry] Question about hands and feet parts
ma**in.maestro.gore@gmail.com | 2021.04.18 | Votes 0 | Views 4
ma**in.maestro.gore@gmail.com2021.04.1804
Secret Re:Question about hands and feet parts
so**csm | 2021.04.19 | Votes 0 | Views 1
so**csm2021.04.1901
986
Secret [SHIPPING Inquiry] Order: #TG97441USM Package delivery?
Sv**te18 | 2021.04.16 | Votes 0 | Views 2
Sv**te182021.04.1602
Secret Re:Order: #TG97441USM Package delivery?
so**csm | 2021.04.17 | Votes 1 | Views 3
so**csm2021.04.1713
985
Secret [ORDER Inquiry] Check my ORDER
pt**iwat@hotmail.com | 2021.04.16 | Votes 0 | Views 2
pt**iwat@hotmail.com2021.04.1602
Secret Re:Check my ORDER
so**csm | 2021.04.16 | Votes 0 | Views 1
so**csm2021.04.1601
984
Secret [ORDER Inquiry] #TG94616USM
Mi** | 2021.04.15 | Votes 0 | Views 4
Mi**2021.04.1504
Secret Re:#TG94616USM
so**csm | 2021.04.15 | Votes 0 | Views 2
so**csm2021.04.1502
983
Secret [PRODUCT Inquiry] Nor&Dune Jr.
ca**99325 | 2021.04.14 | Votes 0 | Views 2
ca**993252021.04.1402
Secret Re:Nor&Dune Jr.
so**csm | 2021.04.14 | Votes 0 | Views 1
so**csm2021.04.1401
982
Secret [PRODUCT Inquiry] About the little gem hand / cream
el**sheep127 | 2021.04.13 | Votes 0 | Views 2
el**sheep1272021.04.1302
Secret Re:About the little gem hand / cream
so**csm | 2021.04.13 | Votes 0 | Views 3
so**csm2021.04.1303
Secret Order #TG108827JPM
el**sheep127 | 2021.04.13 | Votes 0 | Views 2
el**sheep1272021.04.1302
Secret Re:Order #TG108827JPM
so**csm | 2021.04.13 | Votes 0 | Views 2
so**csm2021.04.1302
Secret Re:Re:Order #TG108827JPM
el**sheep127 | 2021.04.13 | Votes 0 | Views 3
el**sheep1272021.04.1303
Secret Re:Re:Re:Order #TG108827JPM
so**csm | 2021.04.13 | Votes 0 | Views 2
so**csm2021.04.1302
Secret Re:Re:Re:Re:Order #TG108827JPM
el**sheep127 | 2021.04.13 | Votes 0 | Views 2
el**sheep1272021.04.1302
Secret Re:Re:Re:Re:Re:Order #TG108827JPM
so**csm | 2021.04.14 | Votes 0 | Views 2
so**csm2021.04.1402
981
Secret [ORDER Inquiry] order inquiry
pe**rs6677 | 2021.04.12 | Votes 0 | Views 2
pe**rs66772021.04.1202
Secret Re:order inquiry
so**csm | 2021.04.12 | Votes 0 | Views 3
so**csm2021.04.1203
980
Secret [ETC] Question
ch**l.v | 2021.04.12 | Votes 0 | Views 2
ch**l.v2021.04.1202
Secret Re:Question
so**csm | 2021.04.12 | Votes 0 | Views 4
so**csm2021.04.1204
979
Secret [ORDER Inquiry] Items missing from order #TG79057USM
Py**sette | 2021.04.10 | Votes 0 | Views 11
Py**sette2021.04.10011
Secret Re:Items missing from order #TG79057USM
so**csm | 2021.04.12 | Votes 1 | Views 3
so**csm2021.04.1213