Q&A - The Gem

CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

It usually take 1-2 days to process your question. (based on business days)
Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.

Total 3,132

Number	Title	Author	Date	Votes	Views
Notice	✿ Doll of the Month SOOM \| 2019.06.26 \| Votes 4 \| Views 906	SOOM	2019.06.26	4	906
Notice	✿ Notice for all members who have duplicate accounts. soomcs \| 2019.03.22 \| Votes 0 \| Views 182	soomcs	2019.03.22	0	182
1129	[PRODUCT Inquiry] Beauty? FY** \| 2021.10.22 \| Votes 0 \| Views 2	FY**	2021.10.22	0	2
	Re:Beauty? so**csm \| 2021.10.22 \| Votes 1 \| Views 2	so**csm	2021.10.22	1	2
1128	Order #TG112655USM Ti** \| 2021.10.22 \| Votes 0 \| Views 2	Ti**	2021.10.22	0	2
	Re:Order #TG112655USM so**csm \| 2021.10.22 \| Votes 0 \| Views 1	so**csm	2021.10.22	0	1
1127	[PAYMENT Inquiry] Layaway Ta**o \| 2021.10.19 \| Votes 0 \| Views 4	Ta**o	2021.10.19	0	4
	Re:Layaway so**csm \| 2021.10.20 \| Votes 0 \| Views 2	so**csm	2021.10.20	0	2
1126	[ORDER Inquiry] Order Notes Ja**e Robertson \| 2021.10.18 \| Votes 0 \| Views 3	Ja**e Robertson	2021.10.18	0	3
	Re:Order Notes so**csm \| 2021.10.18 \| Votes 1 \| Views 2	so**csm	2021.10.18	1	2
1125	[PRODUCT Inquiry] juumou ju**ou \| 2021.10.18 \| Votes 0 \| Views 3	ju**ou	2021.10.18	0	3
	Re:juumou so**csm \| 2021.10.18 \| Votes 0 \| Views 2	so**csm	2021.10.18	0	2
1124	[PRODUCT Inquiry] Body blushing inquiry Gy**tan \| 2021.10.16 \| Votes 0 \| Views 2	Gy**tan	2021.10.16	0	2
	Re:Body blushing inquiry so**csm \| 2021.10.18 \| Votes 1 \| Views 3	so**csm	2021.10.18	1	3
1123	[PRODUCT Inquiry] Autumn Event ml**24 \| 2021.10.16 \| Votes 0 \| Views 8	ml**24	2021.10.16	0	8
	Re:Autumn Event so**csm \| 2021.10.18 \| Votes 0 \| Views 2	so**csm	2021.10.18	0	2
1122	[PRODUCT Inquiry] Little Gem Body with Wing Holes Az**eSky \| 2021.10.15 \| Votes 0 \| Views 2	Az**eSky	2021.10.15	0	2
	Re:Little Gem Body with Wing Holes so**csm \| 2021.10.18 \| Votes 0 \| Views 3	so**csm	2021.10.18	0	3
1121	[PAYMENT Inquiry] Layaway Je**ica Leung \| 2021.10.15 \| Votes 0 \| Views 2	Je**ica Leung	2021.10.15	0	2
	Re:Layaway so**csm \| 2021.10.15 \| Votes 0 \| Views 1	so**csm	2021.10.15	0	1
1120	[SHIPPING Inquiry] Order #TG118126USM de**son32 \| 2021.10.15 \| Votes 0 \| Views 2	de**son32	2021.10.15	0	2
	Re:Order #TG118126USM so**csm \| 2021.10.15 \| Votes 0 \| Views 2	so**csm	2021.10.15	0	2

New