CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,660
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 105
soomcsm2020.03.100105
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 3 | Views 385
SOOM2019.06.263385
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 88
soomcs2019.03.22088
606
Secret [PRODUCT Inquiry] Sculpt
ne**opteluate | 2020.08.05 | Votes 0 | Views 3
ne**opteluate2020.08.0503
Secret Re:Sculpt
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
Secret Re:Re:Sculpt
ne**opteluate | 2020.08.05 | Votes 0 | Views 3
ne**opteluate2020.08.0503
New Secret Re:Re:Re:Sculpt
so**csm | 2020.08.06 | Votes 0 | Views 2
so**csm2020.08.0602
605
Secret [ETC] Catw07
ca**07 | 2020.08.04 | Votes 0 | Views 7
ca**072020.08.0407
Secret Re:Catw07
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
604
Secret [SHIPPING Inquiry] Order number : TG82151USM
Ma**ie | 2020.08.04 | Votes 0 | Views 2
Ma**ie2020.08.0402
Secret Re:Order number : TG82151USM
so**csm | 2020.08.04 | Votes 1 | Views 2
so**csm2020.08.0412
Secret Re:Re:Order number : TG82151USM
Ma**ie | 2020.08.04 | Votes 0 | Views 2
Ma**ie2020.08.0402
Secret Re:Re:Re:Order number : TG82151USM
so**csm | 2020.08.04 | Votes 1 | Views 2
so**csm2020.08.0412
603
Secret [SHIPPING Inquiry] Order #TG81440USM
Qi**r | 2020.08.04 | Votes 0 | Views 2
Qi**r2020.08.0402
Secret Re:Order #TG81440USM
so**csm | 2020.08.04 | Votes 0 | Views 1
so**csm2020.08.0401
602
Secret #TG77227USM & #TG85825USM shipping
ka**seiga | 2020.08.04 | Votes 0 | Views 5
ka**seiga2020.08.0405
Secret Re:#TG77227USM & #TG85825USM shipping
so**csm | 2020.08.04 | Votes 0 | Views 1
so**csm2020.08.0401
601
Secret [SHIPPING Inquiry] Order number #TG82304USM
Go**alo Lainez | 2020.08.03 | Votes 0 | Views 2
Go**alo Lainez2020.08.0302
Secret Re:Order number #TG82304USM
so**csm | 2020.08.04 | Votes 0 | Views 2
so**csm2020.08.0402
Secret Re:Re:Order number #TG82304USM
Go**alo Lainez | 2020.08.05 | Votes 0 | Views 3
Go**alo Lainez2020.08.0503
Secret Re:Re:Re:Order number #TG82304USM
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
Secret Re:Re:Re:Re:Order number #TG82304USM
G* | 2020.08.05 | Votes 0 | Views 2
G*2020.08.0502
New Secret Re:Re:Re:Re:Re:Order number #TG82304USM
so**csm | 2020.08.06 | Votes 0 | Views 1
so**csm2020.08.0601
600
Secret [SHIPPING Inquiry] Order # TG60272USM
de**son32 | 2020.08.03 | Votes 0 | Views 2
de**son322020.08.0302
Secret Re:Order # TG60272USM
so**csm | 2020.08.04 | Votes 0 | Views 2
so**csm2020.08.0402
Secret Re:Re:Order # TG60272USM
de**son32 | 2020.08.04 | Votes 0 | Views 2
de**son322020.08.0402
Secret Re:Re:Re:Order # TG60272USM
so**csm | 2020.08.05 | Votes 0 | Views 1
so**csm2020.08.0501
599
Secret [PRODUCT Inquiry] About Order TG76357USM
Sa**iana | 2020.08.03 | Votes 0 | Views 4
Sa**iana2020.08.0304
Secret Re:About Order TG76357USM
so**csm | 2020.08.04 | Votes 0 | Views 4
so**csm2020.08.0404
Secret Re:Re:About Order TG76357USM
Sa**iana | 2020.08.05 | Votes 0 | Views 2
Sa**iana2020.08.0502
Secret Re:Re:Re:About Order TG76357USM
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
Secret Re:Re:Re:Re:About Order TG76357USM
Sa**iana | 2020.08.05 | Votes 0 | Views 2
Sa**iana2020.08.0502
Secret Re:Re:Re:Re:Re:About Order TG76357USM
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
Secret Re:Re:Re:Re:Re:Re:About Order TG76357USM
Sa**iana | 2020.08.05 | Votes 0 | Views 2
Sa**iana2020.08.0502
Secret Re:Re:Re:Re:Re:Re:Re:About Order TG76357USM
so**csm | 2020.08.05 | Votes 0 | Views 1
so**csm2020.08.0501
598
Secret [SHIPPING Inquiry] Order #TG80474USM and #TG78688USM
Yi** Jie Leow | 2020.08.03 | Votes 0 | Views 3
Yi** Jie Leow2020.08.0303
Secret Re:Order #TG80474USM and #TG78688USM
so**csm | 2020.08.03 | Votes 0 | Views 1
so**csm2020.08.0301
597
Secret [SHIPPING Inquiry] Event Shipping
To**oko | 2020.08.02 | Votes 0 | Views 2
To**oko2020.08.0202
Secret Re:Event Shipping
so**csm | 2020.08.02 | Votes 0 | Views 1
so**csm2020.08.0201
596
Secret [PRODUCT Inquiry] Rru & Lilid – Eyes: Both Eyes - only $37.00??
je**holy | 2020.08.01 | Votes 0 | Views 2
je**holy2020.08.0102
Secret Re:Rru & Lilid – Eyes: Both Eyes - only $37.00??
je**holy | 2020.08.01 | Votes 0 | Views 2
je**holy2020.08.0102
Secret Re:Re:Rru & Lilid – Eyes: Both Eyes - only $37.00??
so**csm | 2020.08.02 | Votes 0 | Views 3
so**csm2020.08.0203
Secret Re:Re:Re:Rru & Lilid – Eyes: Both Eyes - only $37.00??
je**holy | 2020.08.03 | Votes 0 | Views 2
je**holy2020.08.0302
Secret Re:Re:Re:Re:Rru & Lilid – Eyes: Both Eyes - only $37.00??
so**csm | 2020.08.03 | Votes 0 | Views 2
so**csm2020.08.0302
595
Secret [PRODUCT Inquiry] Re-release Inquiry
Kn**ht | 2020.07.31 | Votes 0 | Views 2
Kn**ht2020.07.3102
Secret Re:Re-release Inquiry
so**csm | 2020.07.31 | Votes 1 | Views 3
so**csm2020.07.3113
594
Secret [SHIPPING Inquiry] combine order
de**son32 | 2020.07.30 | Votes 0 | Views 2
de**son322020.07.3002
Secret Re:combine order
so**csm | 2020.07.31 | Votes 0 | Views 1
so**csm2020.07.3101
593
Secret [SHIPPING Inquiry] TG77712USM
lu**peihua | 2020.07.30 | Votes 0 | Views 2
lu**peihua2020.07.3002
Secret Re:TG77712USM
so**csm | 2020.07.30 | Votes 0 | Views 2
so**csm2020.07.3002
592
Secret [SHIPPING Inquiry] Shipping addresse
Kr**tine | 2020.07.29 | Votes 0 | Views 3
Kr**tine2020.07.2903
Secret Re:Shipping addresse
so**csm | 2020.07.30 | Votes 1 | Views 2
so**csm2020.07.3012
591
Secret [SHIPPING Inquiry] Shipment
mi**nlin | 2020.07.29 | Votes 0 | Views 3
mi**nlin2020.07.2903
Secret Re:Shipment
so**csm | 2020.07.30 | Votes 0 | Views 3
so**csm2020.07.3003
590
Secret [SHIPPING Inquiry] Order#TG80681USM
de**son32 | 2020.07.29 | Votes 0 | Views 2
de**son322020.07.2902
Secret Re:Order#TG80681USM
so**csm | 2020.07.29 | Votes 0 | Views 2
so**csm2020.07.2902
Secret Re:Re:Order#TG80681USM
de**son32 | 2020.07.29 | Votes 0 | Views 2
de**son322020.07.2902
Secret Re:Re:Re:Order#TG80681USM
so**csm | 2020.07.29 | Votes 0 | Views 1
so**csm2020.07.2901
589
Secret [ORDER Inquiry] Order#TG83185USM: Received wrong eyes today
je**holy | 2020.07.26 | Votes 0 | Views 3
je**holy2020.07.2603
Secret Re:Order#TG83185USM: Received wrong eyes today
so**csm | 2020.07.27 | Votes 0 | Views 3
so**csm2020.07.2703
Secret Re:Re:Order#TG83185USM: Received wrong eyes today
je**holy | 2020.07.29 | Votes 0 | Views 2
je**holy2020.07.2902
Secret Re:Re:Re:Order#TG83185USM: Received wrong eyes today
so**csm | 2020.07.29 | Votes 0 | Views 2
so**csm2020.07.2902
Secret Re:Re:Re:Re:Order#TG83185USM: Received wrong eyes today
je**holy | 2020.07.30 | Votes 0 | Views 3
je**holy2020.07.3003
Secret Re:Re:Re:Re:Re:Order#TG83185USM: Received wrong eyes today
so**csm | 2020.07.30 | Votes 0 | Views 2
so**csm2020.07.3002
Secret Re:Re:Re:Re:Re:Re:Order#TG83185USM: Received wrong eyes today
je**holy | 2020.07.30 | Votes 0 | Views 2
je**holy2020.07.3002
Secret Re:Re:Re:Re:Re:Re:Re:Order#TG83185USM: Received wrong eyes today
so**csm | 2020.07.30 | Votes 0 | Views 3
so**csm2020.07.3003
Secret Re:Re:Re:Re:Re:Re:Re:Re:Order#TG83185USM: Received wrong eyes today
je**holy | 2020.08.01 | Votes 0 | Views 2
je**holy2020.08.0102
Secret Re:Re:Re:Re:Re:Re:Re:Re:Re:Order#TG83185USM: Received wrong eyes today
so**csm | 2020.08.02 | Votes 0 | Views 2
so**csm2020.08.0202
Secret Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Order#TG83185USM: Received wrong eyes today
je**holy | 2020.08.03 | Votes 0 | Views 2
je**holy2020.08.0302
Secret Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Order#TG83185USM: Received wrong eyes today
so**csm | 2020.08.03 | Votes 0 | Views 2
so**csm2020.08.0302
588
Secret [PRODUCT Inquiry] About A Doll
Ch** | 2020.07.25 | Votes 0 | Views 9
Ch**2020.07.2509
Secret Re:About A Doll
so**csm | 2020.07.27 | Votes 0 | Views 2
so**csm2020.07.2702
587
Secret [SHIPPING Inquiry] Shipping Confirmation
La**tte | 2020.07.24 | Votes 0 | Views 2
La**tte2020.07.2402
Secret Re:Shipping Confirmation
so**csm | 2020.07.26 | Votes 0 | Views 1
so**csm2020.07.2601