CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,343
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 170
soomcsm2020.03.100170
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 472
SOOM2019.06.264472
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 100
soomcs2019.03.220100
846
Secret [ORDER Inquiry] Snow Rabbit
Sn** Rabbit | 2020.11.29 | Votes 0 | Views 2
Sn** Rabbit2020.11.2902
Secret Re:Snow Rabbit
so**csm | 2020.11.30 | Votes 1 | Views 2
so**csm2020.11.3012
845
[PRODUCT Inquiry] LMC1501
Ta**anun Kiattikunrat | 2020.11.29 | Votes 0 | Views 4
Ta**anun Kiattikunrat2020.11.2904
Secret Re:LMC1501
so**csm | 2020.11.30 | Votes 0 | Views 1
so**csm2020.11.3001
844
Secret [SHIPPING Inquiry] #TG90350USM #TG90036USM #TG89327USM
Ta**anun Kiattikunrat | 2020.11.29 | Votes 0 | Views 2
Ta**anun Kiattikunrat2020.11.2902
Secret Re:#TG90350USM #TG90036USM #TG89327USM
so**csm | 2020.11.29 | Votes 0 | Views 2
so**csm2020.11.2902
843
Secret [PRODUCT Inquiry] Pyrol & Minette outfit question
Ye** | 2020.11.28 | Votes 0 | Views 3
Ye**2020.11.2803
Secret Re:Pyrol & Minette outfit question
so**csm | 2020.11.30 | Votes 0 | Views 1
so**csm2020.11.3001
842
Secret [SHIPPING Inquiry] nicolegailcruz
Ni**le Cruz | 2020.11.28 | Votes 0 | Views 2
Ni**le Cruz2020.11.2802
Secret Re:nicolegailcruz
so**csm | 2020.11.29 | Votes 0 | Views 3
so**csm2020.11.2903
841
Secret [SHIPPING Inquiry] sarkku1
sa**ku | 2020.11.27 | Votes 0 | Views 2
sa**ku2020.11.2702
Secret Re:sarkku1
so**csm | 2020.11.27 | Votes 0 | Views 1
so**csm2020.11.2701
840
Secret [A/S Inquiry] Something Wrong in the Package
mi**nlin | 2020.11.26 | Votes 0 | Views 8
mi**nlin2020.11.2608
Secret Re:Something Wrong in the Package
so**csm | 2020.11.26 | Votes 0 | Views 4
so**csm2020.11.2604
839
Secret [ETC] Big event in europe
Do**yday | 2020.11.23 | Votes 0 | Views 2
Do**yday2020.11.2302
Secret Re:Big event in europe
so**csm | 2020.11.23 | Votes 0 | Views 3
so**csm2020.11.2303
838
Secret [SHIPPING Inquiry] Order #TG85206USM
Fl**ellann | 2020.11.23 | Votes 0 | Views 2
Fl**ellann2020.11.2302
Secret Re:Order #TG85206USM
so**csm | 2020.11.23 | Votes 0 | Views 3
so**csm2020.11.2303
Secret Flavellann
Fl**ellann | 2020.11.23 | Votes 0 | Views 2
Fl**ellann2020.11.2302
Secret Re:Flavellann
so**csm | 2020.11.24 | Votes 0 | Views 1
so**csm2020.11.2401
837
Secret [ETC] Authenticity request
th**der | 2020.11.23 | Votes 0 | Views 2
th**der2020.11.2302
Secret Re:Authenticity request
so**csm | 2020.11.23 | Votes 0 | Views 1
so**csm2020.11.2301