CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,149
NumberTitleAuthorDateVotesViews
Notice
🌕🌾❗ [Notice]Korean Thanksgiving holiday Sep. 30-Oct. 4, 2020❗🌾🌕
soomcsm | 2020.09.28 | Votes 0 | Views 5
soomcsm2020.09.2805
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 141
soomcsm2020.03.100141
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 429
SOOM2019.06.264429
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 94
soomcs2019.03.22094
771
New Secret [ETC] Wrong color doll received - TG85168USM
ta**envyaere | 00:28 | Votes 0 | Views 1
ta**envyaere00:2801
770
New Secret [SHIPPING Inquiry] TG89326USM
sr**23 | 00:24 | Votes 0 | Views 1
sr**2300:2401
769
New Secret [SHIPPING Inquiry] #TG84308USM
Mi** | 2020.09.29 | Votes 0 | Views 1
Mi**2020.09.2901
768
Secret [SHIPPING Inquiry] #TG89321CNM
ca**gun | 2020.09.28 | Votes 0 | Views 2
ca**gun2020.09.2802
Secret Re:#TG89321CNM
so**csm | 2020.09.28 | Votes 0 | Views 1
so**csm2020.09.2801
767
Secret [PAYMENT Inquiry] TG92388USM
Ta**o | 2020.09.28 | Votes 0 | Views 2
Ta**o2020.09.2802
Secret Re:TG92388USM
so**csm | 2020.09.28 | Votes 0 | Views 2
so**csm2020.09.2802
Secret Re:Re:TG92388USM
Ta**o | 2020.09.29 | Votes 0 | Views 2
Ta**o2020.09.2902
New Secret Re:Re:Re:TG92388USM
so**csm | 2020.09.29 | Votes 0 | Views 1
so**csm2020.09.2901
766
Secret [SHIPPING Inquiry] Shipping Order TG92481USM
hi**-freak | 2020.09.26 | Votes 0 | Views 3
hi**-freak2020.09.2603
Secret Re:Shipping Order TG92481USM
so**csm | 2020.09.27 | Votes 1 | Views 2
so**csm2020.09.2712
765
Secret [SHIPPING Inquiry] TG90839USM
Na**issus | 2020.09.25 | Votes 0 | Views 2
Na**issus2020.09.2502
Secret Re:TG90839USM
so**csm | 2020.09.27 | Votes 0 | Views 1
so**csm2020.09.2701
764
Secret [SHIPPING Inquiry] About shipping
sh**non | 2020.09.25 | Votes 0 | Views 2
sh**non2020.09.2502
Secret Re:About shipping
so**csm | 2020.09.27 | Votes 1 | Views 2
so**csm2020.09.2712
Secret Re:Re:About shipping
sh**non | 2020.09.27 | Votes 0 | Views 2
sh**non2020.09.2702
Secret Re:Re:Re:About shipping
so**csm | 2020.09.28 | Votes 0 | Views 3
so**csm2020.09.2803
763
Secret [SHIPPING Inquiry] mumububu
mu**bubu | 2020.09.25 | Votes 0 | Views 2
mu**bubu2020.09.2502
Secret Re:mumububu
so**csm | 2020.09.25 | Votes 0 | Views 1
so**csm2020.09.2501
762
Secret [SHIPPING Inquiry] shirleytora@hotmail.com
to**cat | 2020.09.24 | Votes 0 | Views 2
to**cat2020.09.2402
Secret Re:shirleytora@hotmail.com
so**csm | 2020.09.24 | Votes 0 | Views 4
so**csm2020.09.2404
Secret Re:Re:shirleytora@hotmail.com
to**cat | 2020.09.25 | Votes 0 | Views 2
to**cat2020.09.2502
Secret Re:Re:Re:shirleytora@hotmail.com
so**csm | 2020.09.25 | Votes 0 | Views 2
so**csm2020.09.2502
Secret Re:Re:Re:Re:shirleytora@hotmail.com
to**cat | 2020.09.25 | Votes 0 | Views 4
to**cat2020.09.2504
Secret Re:Re:Re:Re:Re:shirleytora@hotmail.com
so**csm | 2020.09.25 | Votes 0 | Views 4
so**csm2020.09.2504
New Secret Re:Re:Re:Re:Re:Re:shirleytora@hotmail.com
to**cat | 2020.09.29 | Votes 0 | Views 2
to**cat2020.09.2902
New Secret Re:Re:Re:Re:Re:Re:Re:shirleytora@hotmail.com
so**csm | 2020.09.29 | Votes 0 | Views 2
so**csm2020.09.2902
761
[ETC] honey yellow ondiin order - wing part problem
Na**kuSama | 2020.09.24 | Votes 0 | Views 2
Na**kuSama2020.09.2402
Secret Re:honey yellow ondiin order - wing part problem
so**csm | 2020.09.24 | Votes 0 | Views 3
so**csm2020.09.2403
Re:Re:honey yellow ondiin order - wing part problem
Na**kuSama | 2020.09.25 | Votes 0 | Views 2
Na**kuSama2020.09.2502
Secret Re:Re:Re:honey yellow ondiin order - wing part problem
so**csm | 2020.09.25 | Votes 1 | Views 2
so**csm2020.09.2512
Re:Re:Re:Re:honey yellow ondiin order - wing part problem
Na**kuSama | 2020.09.25 | Votes 0 | Views 3
Na**kuSama2020.09.2503
760
Secret [SHIPPING Inquiry] kaelan
ka**an | 2020.09.24 | Votes 0 | Views 4
ka**an2020.09.2404
Secret Re:kaelan
so**csm | 2020.09.24 | Votes 0 | Views 1
so**csm2020.09.2401
759
Secret [PRODUCT Inquiry] How to attach fantasy legs.
st**sun | 2020.09.22 | Votes 0 | Views 4
st**sun2020.09.2204
Secret Re:How to attach fantasy legs.
so**csm | 2020.09.23 | Votes 1 | Views 3
so**csm2020.09.2313
758
Secret [SHIPPING Inquiry] #TG85658USM shipement?
Hy**e | 2020.09.22 | Votes 0 | Views 3
Hy**e2020.09.2203
Secret Re:#TG85658USM shipement?
so**csm | 2020.09.22 | Votes 0 | Views 3
so**csm2020.09.2203
Secret Re:Re:#TG85658USM shipement?
Hy**e | 2020.09.22 | Votes 0 | Views 2
Hy**e2020.09.2202
Secret Re:Re:Re:#TG85658USM shipement?
so**csm | 2020.09.23 | Votes 0 | Views 1
so**csm2020.09.2301
757
Secret [ORDER Inquiry] marusia
ma**sia | 2020.09.22 | Votes 0 | Views 2
ma**sia2020.09.2202
Secret Re:marusia
so**csm | 2020.09.22 | Votes 0 | Views 4
so**csm2020.09.2204
756
Secret [ORDER Inquiry] marusia
ma**sia | 2020.09.22 | Votes 0 | Views 2
ma**sia2020.09.2202
Secret Re:marusia
so**csm | 2020.09.22 | Votes 1 | Views 3
so**csm2020.09.2213
755
Secret [SHIPPING Inquiry] Shipping for order TG88898USM
An**ymous | 2020.09.22 | Votes 0 | Views 3
An**ymous2020.09.2203
Secret Re:Shipping for order TG88898USM
so**csm | 2020.09.22 | Votes 0 | Views 1
so**csm2020.09.2201
754
Secret [A/S Inquiry] Order #TG85102USM Replacement part inquiry
av**nannihilator | 2020.09.21 | Votes 0 | Views 3
av**nannihilator2020.09.2103
Secret Re:Order #TG85102USM Replacement part inquiry
so**csm | 2020.09.21 | Votes 1 | Views 3
so**csm2020.09.2113
Secret Re:Re:Order #TG85102USM Replacement part inquiry
so**csm | 2020.09.21 | Votes 0 | Views 1
so**csm2020.09.2101
753
Secret [PAYMENT Inquiry] Error notice on #TG92460USM for payment
Ne**mitoo | 2020.09.21 | Votes 0 | Views 2
Ne**mitoo2020.09.2102
Secret Re:Error notice on #TG92460USM for payment
so**csm | 2020.09.21 | Votes 0 | Views 2
so**csm2020.09.2102
Secret Re:Re:Error notice on #TG92460USM for payment
Ne**mitoo | 2020.09.22 | Votes 0 | Views 2
Ne**mitoo2020.09.2202
Secret Re:Re:Re:Error notice on #TG92460USM for payment
so**csm | 2020.09.22 | Votes 0 | Views 2
so**csm2020.09.2202
Secret Re:Re:Re:Re:Error notice on #TG92460USM for payment
Ne**mitoo | 2020.09.22 | Votes 0 | Views 2
Ne**mitoo2020.09.2202
Secret Re:Re:Re:Re:Re:Error notice on #TG92460USM for payment
so**csm | 2020.09.22 | Votes 0 | Views 2
so**csm2020.09.2202
Secret Re:Re:Re:Re:Re:Re:Error notice on #TG92460USM for payment
Ne**mitoo | 2020.09.23 | Votes 0 | Views 2
Ne**mitoo2020.09.2302
Secret Re:Re:Re:Re:Re:Re:Re:Error notice on #TG92460USM for payment
so**csm | 2020.09.23 | Votes 0 | Views 3
so**csm2020.09.2303
752
Secret [SHIPPING Inquiry] Order #TG86290EUM
No**mumu | 2020.09.20 | Votes 0 | Views 2
No**mumu2020.09.2002
Secret Re:Order #TG86290EUM
so**csm | 2020.09.20 | Votes 1 | Views 2
so**csm2020.09.2012