CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,389
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 87
soomcsm2020.03.10087
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 2 | Views 349
SOOM2019.06.262349
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 82
soomcs2019.03.22082
530
New Secret [SHIPPING Inquiry] ethereal.colour@gmail.com
Ak**ma Akhi | 2020.07.06 | Votes 0 | Views 2
Ak**ma Akhi2020.07.0602
New Secret Re:ethereal.colour@gmail.com
so**csm | 2020.07.06 | Votes 0 | Views 1
so**csm2020.07.0601
529
New Secret [ORDER Inquiry] Question
ar**ushia | 2020.07.06 | Votes 0 | Views 3
ar**ushia2020.07.0603
New Secret Re:Question
so**csm | 2020.07.06 | Votes 0 | Views 1
so**csm2020.07.0601
528
New [PRODUCT Inquiry] Puss in Boots – Baby ver.
le**amoklimatize@hotmail.com | 2020.07.06 | Votes 0 | Views 2
le**amoklimatize@hotmail.com2020.07.0602
New Secret Re:Puss in Boots – Baby ver.
so**csm | 2020.07.06 | Votes 0 | Views 1
so**csm2020.07.0601
527
New Secret [ORDER Inquiry] order process/shipping question
je**990209@gmail.com | 2020.07.06 | Votes 0 | Views 2
je**990209@gmail.com2020.07.0602
New Secret Re:order process/shipping question
so**csm | 2020.07.06 | Votes 0 | Views 2
so**csm2020.07.0602
New Secret Re:Re:order process/shipping question
so**csm | 2020.07.06 | Votes 0 | Views 1
so**csm2020.07.0601
526
Secret [ETC] hochfart15
ho**fart15 | 2020.07.06 | Votes 0 | Views 3
ho**fart152020.07.0603
New Secret Re:hochfart15
so**csm | 2020.07.06 | Votes 0 | Views 1
so**csm2020.07.0601
525
Secret About order #TG76953USM
Ve**er | 2020.07.05 | Votes 0 | Views 2
Ve**er2020.07.0502
New Secret Re:About order #TG76953USM
so**csm | 2020.07.06 | Votes 1 | Views 2
so**csm2020.07.0612
524
Secret suzy.guerreiro@laposte.net
pa**alilou | 2020.07.05 | Votes 0 | Views 2
pa**alilou2020.07.0502
Secret Re:suzy.guerreiro@laposte.net
so**csm | 2020.07.05 | Votes 0 | Views 1
so**csm2020.07.0501
523
Secret [SHIPPING Inquiry] Tracking of my Order says: Unsuccessful
Ni**le Cruz | 2020.07.05 | Votes 0 | Views 3
Ni**le Cruz2020.07.0503
Secret Re:Tracking of my Order says: Unsuccessful
so**csm | 2020.07.05 | Votes 0 | Views 1
so**csm2020.07.0501
522
Secret [SHIPPING Inquiry] Order#TG84208USM
My**e | 2020.07.04 | Votes 0 | Views 2
My**e2020.07.0402
Secret Re:Order#TG84208USM
so**csm | 2020.07.05 | Votes 1 | Views 3
so**csm2020.07.0513
521
Secret [PAYMENT Inquiry] Order #TG84314USM
pe**zclar@yahoo.com | 2020.07.04 | Votes 0 | Views 2
pe**zclar@yahoo.com2020.07.0402
Secret Re:Order #TG84314USM
so**csm | 2020.07.05 | Votes 1 | Views 3
so**csm2020.07.0513
New Secret Re:Re:Order #TG84314USM
pe**zclar@yahoo.com | 2020.07.06 | Votes 0 | Views 1
pe**zclar@yahoo.com2020.07.0601
520
Secret [SHIPPING Inquiry] koshkamartovskaya@gmail.com
in**lda | 2020.07.03 | Votes 0 | Views 2
in**lda2020.07.0302
Secret Re:koshkamartovskaya@gmail.com
so**csm | 2020.07.03 | Votes 0 | Views 1
so**csm2020.07.0301
519
Secret [A/S Inquiry] TG72216USM
Na**issus | 2020.07.02 | Votes 0 | Views 2
Na**issus2020.07.0202
Secret Re:TG72216USM
so**csm | 2020.07.02 | Votes 0 | Views 2
so**csm2020.07.0202
Secret Re:Re:TG72216USM
Na**issus | 2020.07.02 | Votes 0 | Views 2
Na**issus2020.07.0202
Secret Re:Re:Re:TG72216USM
so**csm | 2020.07.02 | Votes 0 | Views 2
so**csm2020.07.0202
Secret Re:Re:Re:Re:TG72216USM
Na**issus | 2020.07.02 | Votes 0 | Views 2
Na**issus2020.07.0202
Secret Re:Re:Re:Re:Re:TG72216USM
so**csm | 2020.07.02 | Votes 0 | Views 2
so**csm2020.07.0202
518
Secret [SHIPPING Inquiry] TG76794USM
Na**issus | 2020.07.02 | Votes 0 | Views 3
Na**issus2020.07.0203
Secret Re:TG76794USM
so**csm | 2020.07.02 | Votes 0 | Views 2
so**csm2020.07.0202
Secret Re:Re:TG76794USM
Na**issus | 2020.07.02 | Votes 0 | Views 2
Na**issus2020.07.0202
Secret Re:Re:Re:TG76794USM
so**csm | 2020.07.02 | Votes 0 | Views 1
so**csm2020.07.0201
517
Secret [SHIPPING Inquiry] Order #TG75672USM
de**son32 | 2020.07.01 | Votes 0 | Views 2
de**son322020.07.0102
Secret Re:Order #TG75672USM
so**csm | 2020.07.01 | Votes 0 | Views 1
so**csm2020.07.0101
516
Secret [PAYMENT Inquiry] Shipping Order #TG66345USM
Co**ie Yang | 2020.07.01 | Votes 0 | Views 3
Co**ie Yang2020.07.0103
Secret Re:Shipping Order #TG66345USM
so**csm | 2020.07.01 | Votes 0 | Views 3
so**csm2020.07.0103
Secret Re:Re:Shipping Order #TG66345USM
Co**ie | 2020.07.01 | Votes 0 | Views 4
Co**ie2020.07.0104
Secret Re:Re:Re:Shipping Order #TG66345USM
so**csm | 2020.07.02 | Votes 1 | Views 3
so**csm2020.07.0213
515
Secret [SHIPPING Inquiry] TG72216USM
Na**issus | 2020.07.01 | Votes 0 | Views 2
Na**issus2020.07.0102
Secret Re:TG72216USM
so**csm | 2020.07.01 | Votes 0 | Views 1
so**csm2020.07.0101
514
Secret [ETC] About verification code
kh**vera | 2020.06.30 | Votes 0 | Views 4
kh**vera2020.06.3004
Secret Re:About verification code
so**csm | 2020.06.30 | Votes 0 | Views 1
so**csm2020.06.3001
513
Secret [SHIPPING Inquiry] Response to email sent about ems premium
El**abeth Eichmann | 2020.06.30 | Votes 0 | Views 3
El**abeth Eichmann2020.06.3003
Secret Re:Response to email sent about ems premium
so**csm | 2020.06.30 | Votes 0 | Views 3
so**csm2020.06.3003
Secret Re:Response to email sent about ems premium
El**abeth Eichmann | 2020.06.30 | Votes 0 | Views 3
El**abeth Eichmann2020.06.3003
Secret Re:Re:Response to email sent about ems premium
so**csm | 2020.06.30 | Votes 0 | Views 3
so**csm2020.06.3003
512
Secret [SHIPPING Inquiry] Answer to your mail regarding shipping - order TG77009EUM
Se**ell | 2020.06.29 | Votes 0 | Views 2
Se**ell2020.06.2902
Secret Re:Answer to your mail regarding shipping - order TG77009EUM
so**csm | 2020.06.30 | Votes 1 | Views 2
so**csm2020.06.3012
511
Secret Payment is processing, got a cancellation email
yy**uka@gmail.com | 2020.06.29 | Votes 0 | Views 2
yy**uka@gmail.com2020.06.2902
Secret Re:Payment is processing, got a cancellation email
so**csm | 2020.06.29 | Votes 0 | Views 1
so**csm2020.06.2901