CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 3,685
Number Title Author Date Votes Views
Notice
[Notice] Holiday Notice Jun. 6(Mon.), 2022
soomcsm | 2022.06.03 | Votes 0 | Views 10
soomcsm 2022.06.03 0 10
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 1451
SOOM 2019.06.26 4 1451
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 213
soomcs 2019.03.22 0 213
1327
Secret [PAYMENT Inquiry] TG125643USM final payment
Ja**e Robertson | 2022.07.01 | Votes 0 | Views 2
Ja**e Robertson 2022.07.01 0 2
Secret Re:TG125643USM final payment
so**csm | 2022.07.01 | Votes 0 | Views 1
so**csm 2022.07.01 0 1
1326
Secret [PRODUCT Inquiry] TG122962USM
ar**ushia | 2022.07.01 | Votes 0 | Views 4
ar**ushia 2022.07.01 0 4
Secret Re:TG122962USM
so**csm | 2022.07.01 | Votes 1 | Views 2
so**csm 2022.07.01 1 2
1325
Secret [ORDER Inquiry] littlebirdairlines@gmail.com
Cl**ke Lindsey | 2022.06.30 | Votes 0 | Views 3
Cl**ke Lindsey 2022.06.30 0 3
Secret Re:littlebirdairlines@gmail.com
so**csm | 2022.07.01 | Votes 0 | Views 2
so**csm 2022.07.01 0 2
1324
Secret [ETC] [Best Choice] Puss in Boots – Baby ver.
La**sai65 | 2022.06.30 | Votes 0 | Views 3
La**sai65 2022.06.30 0 3
Secret Re:[Best Choice] Puss in Boots – Baby ver.
so**csm | 2022.06.30 | Votes 0 | Views 2
so**csm 2022.06.30 0 2
1323
Secret [ORDER Inquiry] inquiry
He**o97488 | 2022.06.27 | Votes 0 | Views 2
He**o97488 2022.06.27 0 2
Secret Re:inquiry
so**csm | 2022.06.27 | Votes 0 | Views 1
so**csm 2022.06.27 0 1
1322
Secret [PRODUCT Inquiry] albin release
ma**ibute@gmail.com | 2022.06.25 | Votes 0 | Views 2
ma**ibute@gmail.com 2022.06.25 0 2
Secret Re:albin release
so**csm | 2022.06.26 | Votes 0 | Views 2
so**csm 2022.06.26 0 2
1321
Secret [PRODUCT Inquiry] Query about release plan
xi**86i@163.com | 2022.06.23 | Votes 0 | Views 2
xi**86i@163.com 2022.06.23 0 2
Secret Re:Query about release plan
so**csm | 2022.06.23 | Votes 0 | Views 2
so**csm 2022.06.23 0 2
1320
Secret [PAYMENT Inquiry] inquiry
He**o97488 | 2022.06.17 | Votes 0 | Views 2
He**o97488 2022.06.17 0 2
Secret Re:inquiry
so**csm | 2022.06.17 | Votes 0 | Views 1
so**csm 2022.06.17 0 1
1319
Secret Cancelled female superGem
sa**rnsun@hotmail.co.uk | 2022.06.17 | Votes 0 | Views 2
sa**rnsun@hotmail.co.uk 2022.06.17 0 2
Secret Re:Cancelled female superGem
so**csm | 2022.06.17 | Votes 0 | Views 2
so**csm 2022.06.17 0 2
1318
Secret [SHIPPING Inquiry] Shipping Inquiry
Bo**ie Kwok | 2022.06.17 | Votes 0 | Views 2
Bo**ie Kwok 2022.06.17 0 2
Secret Re:Shipping Inquiry
so**csm | 2022.06.17 | Votes 0 | Views 2
so**csm 2022.06.17 0 2
Secret Re:Re:Shipping Inquiry
Bo**ie Kwok | 2022.06.17 | Votes 0 | Views 2
Bo**ie Kwok 2022.06.17 0 2
Secret Re:Re:Re:Shipping Inquiry
so**csm | 2022.06.17 | Votes 0 | Views 1
so**csm 2022.06.17 0 1