Ⅰ. USE THE MALL
1. You can register easily by clicking on the button 'Resister' at the top of all our websites.
2. The personal information about every member is safely kept in our database and only administrators are able to see it.
1. You can quickly modify your personal information at anytime.
2. Sign in to your account and enter your desired changes, then click the 'Submit' button. Changes take effect immediately.
3. You can Change most of your information in 'My Account' except for ID.
4. Please note that we would not be able to deliver your goods correctly if your information is not accurate.
In case you forgot your ID or password, click on the ‘find password' link in the 'Login' section and fill out the popup page.
In case of e-mail, it is often occurred that your e-mail is not received due to various internet communication problems or our reply e-mail is not delivered to you properly. Therefore, please make an inquiry only through Q&A bulletin board. Q&A bulletin boards are always managed by the person in charge, so you can get the quickest response.
If an error occurs while using the shopping mall, please attach a screenshot through the Q&A bulletin board and let us know and we will fix it as soon as possible.
SOOM Customer Center Operating Hours (Korea Standard Time)
- Weekdays from 10:00 am to 5:00 pm (lunch time from 12:00 to 1:30 pm)
- Saturdays, Sundays, and Republic of Korea legal holidays are closed.
* Please refer to the 'Notice' bulletin board for other temporary holidays.
If you are an existing member who accesses our renewal website for the first time, please reset your password.
Password Initialization Guide
So please understand that it is necessary to initialize your password.
You can use your existing ID as it is.
• Please ask through our Q&A board if you have any inconveniences or related inquiries.