CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,525
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 185
soomcsm2020.03.100185
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 534
SOOM2019.06.264534
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 110
soomcs2019.03.220110
913
Secret [PRODUCT Inquiry] Re-release question
Ar**lle | 2021.01.23 | Votes 0 | Views 2
Ar**lle2021.01.2302
Secret Re:Re-release question
so**csm | 2021.01.24 | Votes 0 | Views 2
so**csm2021.01.2402
912
Secret [ORDER Inquiry] EYE ORDER CHANGE #TG100149USM
hy**jisong116 | 2021.01.22 | Votes 0 | Views 3
hy**jisong1162021.01.2203
Secret Re:EYE ORDER CHANGE #TG100149USM
so**csm | 2021.01.22 | Votes 1 | Views 2
so**csm2021.01.2212
911
Secret [PRODUCT Inquiry] About Body/Parts Blushing
su**lowmon@hotmail.com | 2021.01.21 | Votes 0 | Views 2
su**lowmon@hotmail.com2021.01.2102
Secret Re:About Body/Parts Blushing
so**csm | 2021.01.22 | Votes 0 | Views 1
so**csm2021.01.2201
910
Secret [ORDER Inquiry] Order inquiries #TG88633USM
WT**er32 | 2021.01.21 | Votes 0 | Views 3
WT**er322021.01.2103
Secret Re:Order inquiries #TG88633USM
so**csm | 2021.01.22 | Votes 1 | Views 3
so**csm2021.01.2213
Secret Re:Re:Order inquiries #TG88633USM
WT**er32 | 2021.01.22 | Votes 0 | Views 2
WT**er322021.01.2202
Secret Re:Re:Re:Order inquiries #TG88633USM
so**csm | 2021.01.24 | Votes 0 | Views 1
so**csm2021.01.2401
909
Secret [ORDER Inquiry] Order TG101389USM
ob**y | 2021.01.21 | Votes 0 | Views 3
ob**y2021.01.2103
Secret Re:Order TG101389USM
so**csm | 2021.01.22 | Votes 0 | Views 1
so**csm2021.01.2201
908
Secret [SHIPPING Inquiry] Order #TG79450USM
ji**ic | 2021.01.21 | Votes 0 | Views 3
ji**ic2021.01.2103
Secret Re:Order #TG79450USM
so**csm | 2021.01.22 | Votes 1 | Views 3
so**csm2021.01.2213
907
Secret [ORDER Inquiry] Order #TG96082USM
EK**ERINA | 2021.01.21 | Votes 0 | Views 2
EK**ERINA2021.01.2102
Secret Re:Order #TG96082USM
so**csm | 2021.01.21 | Votes 1 | Views 2
so**csm2021.01.2112
906
Secret [SHIPPING Inquiry] #TG81508USM
Ch**iLilie | 2021.01.19 | Votes 0 | Views 2
Ch**iLilie2021.01.1902
Secret Re:#TG81508USM
so**csm | 2021.01.19 | Votes 1 | Views 3
so**csm2021.01.1913
905
Secret [PRODUCT Inquiry] Cat Eyes
oj**lohe@gmail.com | 2021.01.17 | Votes 0 | Views 2
oj**lohe@gmail.com2021.01.1702
Secret Re:Cat Eyes
so**csm | 2021.01.17 | Votes 0 | Views 2
so**csm2021.01.1702
904
Secret [SHIPPING Inquiry] Shipping status TG8430USM
Au**st | 2021.01.17 | Votes 0 | Views 5
Au**st2021.01.1705
Secret Re:Shipping status TG8430USM
so**csm | 2021.01.17 | Votes 0 | Views 3
so**csm2021.01.1703
Secret Re:Re:Shipping status TG8430USM
Au**st | 2021.01.18 | Votes 0 | Views 2
Au**st2021.01.1802
Secret Re:Re:Re:Shipping status TG8430USM
so**csm | 2021.01.18 | Votes 0 | Views 3
so**csm2021.01.1803
Secret Re:Re:Re:Re:Shipping status TG8430USM
so**csm | 2021.01.18 | Votes 0 | Views 3
so**csm2021.01.1803
Secret Re:Re:Re:Re:Re:Shipping status TG8430USM
Au**st | 2021.01.19 | Votes 0 | Views 4
Au**st2021.01.1904
Secret Re:Re:Re:Re:Re:Re:Shipping status TG8430USM
so**csm | 2021.01.19 | Votes 0 | Views 2
so**csm2021.01.1902