CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,709
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 109
soomcsm2020.03.100109
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 3 | Views 390
SOOM2019.06.263390
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 88
soomcs2019.03.22088
623
New Secret [A/S Inquiry] Replacement part
El**nore | 00:32 | Votes 0 | Views 1
El**nore00:3201
622
New Secret [SHIPPING Inquiry] Orders #TG77227USM & #TG85825USM shipment
ka**seiga | 2020.08.12 | Votes 0 | Views 2
ka**seiga2020.08.1202
621
New Secret [SHIPPING Inquiry] Order #TG82098USM
de**son32 | 2020.08.12 | Votes 0 | Views 1
de**son322020.08.1201
620
New Secret [SHIPPING Inquiry] Shipping Order TG78629УСМ
Am**.Nyuri@gmail.com | 2020.08.12 | Votes 0 | Views 1
Am**.Nyuri@gmail.com2020.08.1201
619
New Secret [SHIPPING Inquiry] Shipment
mi**nlin | 2020.08.12 | Votes 0 | Views 2
mi**nlin2020.08.1202
New Secret Re:Shipment
so**csm | 2020.08.12 | Votes 0 | Views 1
so**csm2020.08.1201
618
New Secret [SHIPPING Inquiry] Shipping Order TG83070USM
Su**nnikar Chandhasin | 2020.08.12 | Votes 0 | Views 2
Su**nnikar Chandhasin2020.08.1202
New Secret Re:Shipping Order TG83070USM
so**csm | 2020.08.12 | Votes 0 | Views 1
so**csm2020.08.1201
617
Secret [PRODUCT Inquiry] Dia After School (Romantic head) or Omen of Ragnarok
li**u59@msn.com | 2020.08.12 | Votes 0 | Views 3
li**u59@msn.com2020.08.1203
New Secret Re:Dia After School (Romantic head) or Omen of Ragnarok
so**csm | 2020.08.12 | Votes 0 | Views 1
so**csm2020.08.1201
616
Secret [ORDER Inquiry] Would like to combine my orders
芷陶** | 2020.08.11 | Votes 0 | Views 2
芷陶**2020.08.1102
Secret Re:Would like to combine my orders
so**csm | 2020.08.11 | Votes 1 | Views 2
so**csm2020.08.1112
615
Secret Shipping order #TG80051USG
na**i.north29@googlemail.com | 2020.08.11 | Votes 0 | Views 2
na**i.north29@googlemail.com2020.08.1102
Secret Re:Shipping order #TG80051USG
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
614
Secret [SHIPPING Inquiry] Order #TG83016USM
ca**ei.zhou.uk@gmail.com | 2020.08.11 | Votes 0 | Views 3
ca**ei.zhou.uk@gmail.com2020.08.1103
Secret Re:Order #TG83016USM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
613
Secret [SHIPPING Inquiry] Combine order
de**son32 | 2020.08.10 | Votes 0 | Views 2
de**son322020.08.1002
Secret Re:Combine order
so**csm | 2020.08.11 | Votes 0 | Views 2
so**csm2020.08.1102
Secret Re:Re:Combine order
de**son32 | 2020.08.11 | Votes 0 | Views 2
de**son322020.08.1102
Secret Re:Re:Re:Combine order
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
612
Secret [SHIPPING Inquiry] Order #TG82998USM
de**son32 | 2020.08.10 | Votes 0 | Views 2
de**son322020.08.1002
Secret Re:Order #TG82998USM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
611
Secret [SHIPPING Inquiry] Order #TG83065USM
de**son32 | 2020.08.10 | Votes 0 | Views 3
de**son322020.08.1003
Secret Re:Order #TG83065USM
so**csm | 2020.08.11 | Votes 0 | Views 2
so**csm2020.08.1102
New Secret Re:Re:Order #TG83065USM
de**son32 | 2020.08.12 | Votes 0 | Views 1
de**son322020.08.1201
610
[SHIPPING Inquiry] Order #TG77034EUM status message from you
Na**kuSama | 2020.08.09 | Votes 0 | Views 3
Na**kuSama2020.08.0903
Secret Re:Order #TG77034EUM status message from you
so**csm | 2020.08.10 | Votes 1 | Views 2
so**csm2020.08.1012
Re:Re:Order #TG77034EUM status message from you
Na**kuSama | 2020.08.10 | Votes 0 | Views 2
Na**kuSama2020.08.1002
Secret Re:Re:Re:Order #TG77034EUM status message from you
so**csm | 2020.08.11 | Votes 1 | Views 2
so**csm2020.08.1112
609
Secret [PAYMENT Inquiry] Regarding Layaway Payment For Order #TG86969USM
cr**yhorseawoken@gmail.com | 2020.08.09 | Votes 0 | Views 3
cr**yhorseawoken@gmail.com2020.08.0903
Secret Re:Regarding Layaway Payment For Order #TG86969USM
so**csm | 2020.08.09 | Votes 1 | Views 2
so**csm2020.08.0912
Secret Re:Re:Regarding Layaway Payment For Order #TG86969USM
cr**yhorseawoken@gmail.com | 2020.08.09 | Votes 0 | Views 3
cr**yhorseawoken@gmail.com2020.08.0903
Secret Re:Re:Re:Regarding Layaway Payment For Order #TG86969USM
so**csm | 2020.08.10 | Votes 0 | Views 1
so**csm2020.08.1001
608
Secret [SHIPPING Inquiry] New shipping addres for order TG85643EUM
va**ntina vilches | 2020.08.09 | Votes 0 | Views 3
va**ntina vilches2020.08.0903
Secret Re:New shipping addres for order TG85643EUM
so**csm | 2020.08.09 | Votes 0 | Views 3
so**csm2020.08.0903
Secret Re:Re:New shipping addres for order TG85643EUM
va**ntina vilches | 2020.08.10 | Votes 0 | Views 2
va**ntina vilches2020.08.1002
Secret Re:Re:Re:New shipping addres for order TG85643EUM
so**csm | 2020.08.10 | Votes 0 | Views 2
so**csm2020.08.1002
Secret Re:Re:Re:Re:New shipping addres for order TG85643EUM
va**ntina vilches | 2020.08.10 | Votes 0 | Views 2
va**ntina vilches2020.08.1002
Secret Re:Re:Re:Re:Re:New shipping addres for order TG85643EUM
so**csm | 2020.08.10 | Votes 0 | Views 2
so**csm2020.08.1002
Secret Re:Re:Re:Re:Re:Re:New shipping addres for order TG85643EUM
va**ntina vilches | 2020.08.10 | Votes 0 | Views 2
va**ntina vilches2020.08.1002
Secret Re:Re:Re:Re:Re:Re:Re:New shipping addres for order TG85643EUM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
607
Secret [SHIPPING Inquiry] Some requirements and questions
15**347178@qq.com | 2020.08.07 | Votes 0 | Views 3
15**347178@qq.com2020.08.0703
Secret Re:Some requirements and questions
so**csm | 2020.08.07 | Votes 0 | Views 3
so**csm2020.08.0703
Secret Re:Re:Some requirements and questions
X* | 2020.08.07 | Votes 0 | Views 2
X*2020.08.0702
Secret Re:Re:Re:Some requirements and questions
so**csm | 2020.08.07 | Votes 0 | Views 3
so**csm2020.08.0703
Secret Re:Re:Re:Re:Some requirements and questions
X* | 2020.08.08 | Votes 0 | Views 1
X*2020.08.0801
Secret Re:Re:Re:Re:Re:Some requirements and questions
so**csm | 2020.08.09 | Votes 0 | Views 1
so**csm2020.08.0901
606
Secret [PRODUCT Inquiry] Sculpt
ne**opteluate | 2020.08.05 | Votes 0 | Views 3
ne**opteluate2020.08.0503
Secret Re:Sculpt
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
Secret Re:Re:Sculpt
ne**opteluate | 2020.08.05 | Votes 0 | Views 3
ne**opteluate2020.08.0503
Secret Re:Re:Re:Sculpt
so**csm | 2020.08.06 | Votes 0 | Views 2
so**csm2020.08.0602
605
Secret [ETC] Catw07
ca**07 | 2020.08.04 | Votes 0 | Views 8
ca**072020.08.0408
Secret Re:Catw07
so**csm | 2020.08.05 | Votes 0 | Views 3
so**csm2020.08.0503
604
Secret [SHIPPING Inquiry] Order number : TG82151USM
Ma**ie | 2020.08.04 | Votes 0 | Views 2
Ma**ie2020.08.0402
Secret Re:Order number : TG82151USM
so**csm | 2020.08.04 | Votes 1 | Views 2
so**csm2020.08.0412
Secret Re:Re:Order number : TG82151USM
Ma**ie | 2020.08.04 | Votes 0 | Views 2
Ma**ie2020.08.0402
Secret Re:Re:Re:Order number : TG82151USM
so**csm | 2020.08.04 | Votes 1 | Views 2
so**csm2020.08.0412