CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 3,315
Number Title Author Date Votes Views
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 1034
SOOM 2019.06.26 4 1034
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 196
soomcs 2019.03.22 0 196
1190
New Secret [SHIPPING Inquiry] Shipment Delay
He**o97488 | 2022.01.26 | Votes 0 | Views 2
He**o97488 2022.01.26 0 2
New Secret Re:Shipment Delay
so**csm | 2022.01.26 | Votes 0 | Views 1
so**csm 2022.01.26 0 1
1189
Secret [PRODUCT Inquiry] LITTLE GEM NEW BODY
sk**83 | 2022.01.20 | Votes 0 | Views 4
sk**83 2022.01.20 0 4
Secret Re:LITTLE GEM NEW BODY
so**csm | 2022.01.20 | Votes 0 | Views 3
so**csm 2022.01.20 0 3
Secret Re:Re:LITTLE GEM NEW BODY
sk**83 | 2022.01.20 | Votes 0 | Views 3
sk**83 2022.01.20 0 3
Secret Re:Re:Re:LITTLE GEM NEW BODY
so**csm | 2022.01.20 | Votes 0 | Views 1
so**csm 2022.01.20 0 1
1188
Secret [PRODUCT Inquiry] Soom epidia lion body
ne**opteluate | 2022.01.18 | Votes 0 | Views 2
ne**opteluate 2022.01.18 0 2
Secret Re:Soom epidia lion body
so**csm | 2022.01.19 | Votes 0 | Views 1
so**csm 2022.01.19 0 1
1187
Secret [ETC] #TG116275USM arrived
th**der | 2022.01.18 | Votes 0 | Views 3
th**der 2022.01.18 0 3
Secret Re:#TG116275USM arrived
so**csm | 2022.01.19 | Votes 0 | Views 2
so**csm 2022.01.19 0 2
1186
Secret [ORDER Inquiry] Order
in**lda | 2022.01.17 | Votes 0 | Views 3
in**lda 2022.01.17 0 3
Secret Re:Order
so**csm | 2022.01.18 | Votes 0 | Views 2
so**csm 2022.01.18 0 2
Secret Re:Re:Order
ko**kamartovskaya@gmail.com | 2022.01.18 | Votes 0 | Views 2
ko**kamartovskaya@gmail.com 2022.01.18 0 2
Secret Re:Re:Re:Order
so**csm | 2022.01.18 | Votes 0 | Views 1
so**csm 2022.01.18 0 1
1185
Secret [ORDER Inquiry] Discount code
ni**towl | 2022.01.17 | Votes 0 | Views 3
ni**towl 2022.01.17 0 3
Secret Re:Discount code
so**csm | 2022.01.17 | Votes 1 | Views 2
so**csm 2022.01.17 1 2
1184
Secret [SHIPPING Inquiry] About shipping
Di** Cao | 2022.01.15 | Votes 0 | Views 8
Di** Cao 2022.01.15 0 8
Secret Re:About shipping
so**csm | 2022.01.16 | Votes 1 | Views 2
so**csm 2022.01.16 1 2
Secret Re:Re:About shipping
Di** Cao | 2022.01.16 | Votes 0 | Views 3
Di** Cao 2022.01.16 0 3
Secret Re:Re:Re:About shipping
so**csm | 2022.01.17 | Votes 0 | Views 2
so**csm 2022.01.17 0 2
1183
Secret [PRODUCT Inquiry] Question About Second-Hand Purchase
Oy**hiro | 2022.01.12 | Votes 0 | Views 2
Oy**hiro 2022.01.12 0 2
Secret Re:Question About Second-Hand Purchase
so**csm | 2022.01.12 | Votes 0 | Views 2
so**csm 2022.01.12 0 2
1182
Secret [PRODUCT Inquiry] Little Gem
Ch**iLilie | 2022.01.10 | Votes 0 | Views 5
Ch**iLilie 2022.01.10 0 5
Secret Re:Little Gem
so**csm | 2022.01.10 | Votes 0 | Views 2
so**csm 2022.01.10 0 2
1181
Secret [PRODUCT Inquiry] Magnet
la**599384 | 2022.01.09 | Votes 0 | Views 7
la**599384 2022.01.09 0 7
Secret Re:Magnet
so**csm | 2022.01.10 | Votes 0 | Views 5
so**csm 2022.01.10 0 5
Secret Re:Magnet
la**599384 | 2022.01.15 | Votes 0 | Views 3
la**599384 2022.01.15 0 3
Secret Re:Re:Magnet
so**csm | 2022.01.16 | Votes 0 | Views 2
so**csm 2022.01.16 0 2
Re:Re:Re:Magnet
la**599384 | 2022.01.16 | Votes 0 | Views 3
la**599384 2022.01.16 0 3
Secret Re:Re:Re:Re:Magnet
so**csm | 2022.01.17 | Votes 0 | Views 1
so**csm 2022.01.17 0 1
New