CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,174
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 64
soomcsm2020.03.10064
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 1 | Views 329
SOOM2019.06.261329
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 74
soomcs2019.03.22074
452
New Secret [SHIPPING Inquiry] ORDER NUMBER #TG82304USM
Go**alo Lainez | 2020.06.05 | Votes 0 | Views 1
Go**alo Lainez2020.06.0501
451
New Secret [PAYMENT Inquiry] Order #TG80502USM
de**son32 | 2020.06.05 | Votes 0 | Views 2
de**son322020.06.0502
New Secret Re:Order #TG80502USM
so**csm | 2020.06.05 | Votes 0 | Views 1
so**csm2020.06.0501
450
New Secret [ORDER Inquiry] PrinceWhitemare
Pr**cewhitemare | 2020.06.05 | Votes 0 | Views 3
Pr**cewhitemare2020.06.0503
New Secret Re:PrinceWhitemare
so**csm | 2020.06.05 | Votes 0 | Views 2
so**csm2020.06.0502
449
Secret [PAYMENT Inquiry] thunder
th**der | 2020.06.04 | Votes 0 | Views 3
th**der2020.06.0403
New Secret Re:thunder
so**csm | 2020.06.05 | Votes 0 | Views 2
so**csm2020.06.0502
448
Secret [ORDER Inquiry] Adding hands to #TG70140EUM
Pi**icato | 2020.06.04 | Votes 0 | Views 2
Pi**icato2020.06.0402
Secret Re:Adding hands to #TG70140EUM
so**csm | 2020.06.04 | Votes 0 | Views 2
so**csm2020.06.0402
New Secret Re:Re:Adding hands to #TG70140EUM
Pi**icato | 2020.06.05 | Votes 0 | Views 1
Pi**icato2020.06.0501
447
Secret [SHIPPING Inquiry] conflicteddesire@gmail.com
gl**ingbutterfly | 2020.06.04 | Votes 0 | Views 2
gl**ingbutterfly2020.06.0402
Secret Re:conflicteddesire@gmail.com
so**csm | 2020.06.04 | Votes 0 | Views 1
so**csm2020.06.0401
446
Secret [ORDER Inquiry] TG83948USM
Ch**iLilie | 2020.06.04 | Votes 0 | Views 2
Ch**iLilie2020.06.0402
Secret Re:TG83948USM
so**csm | 2020.06.04 | Votes 1 | Views 3
so**csm2020.06.0413
Secret Re:Re:TG83948USM
Ch**iLilie | 2020.06.04 | Votes 0 | Views 2
Ch**iLilie2020.06.0402
New Secret Re:Re:Re:TG83948USM
so**csm | 2020.06.05 | Votes 0 | Views 1
so**csm2020.06.0501
445
Secret [PRODUCT Inquiry] Mermaid Part Color
mu**un_liao | 2020.06.04 | Votes 0 | Views 2
mu**un_liao2020.06.0402
Secret Re:Mermaid Part Color
so**csm | 2020.06.04 | Votes 1 | Views 2
so**csm2020.06.0412
444
Secret [ORDER Inquiry] Order TG74933USG
Li**sua | 2020.06.04 | Votes 0 | Views 5
Li**sua2020.06.0405
Secret Re:Order TG74933USG
so**csm | 2020.06.04 | Votes 0 | Views 1
so**csm2020.06.0401
443
Secret [PRODUCT Inquiry] Adding Hands
Ch**iLilie | 2020.06.03 | Votes 0 | Views 2
Ch**iLilie2020.06.0302
Secret Re:Adding Hands
so**csm | 2020.06.03 | Votes 1 | Views 3
so**csm2020.06.0313
442
Secret [PRODUCT Inquiry] Ball Jointed Hands
Lt**nsley | 2020.06.03 | Votes 0 | Views 2
Lt**nsley2020.06.0302
Secret Re:Ball Jointed Hands
so**csm | 2020.06.03 | Votes 0 | Views 1
so**csm2020.06.0301
441
Secret [SHIPPING Inquiry] Order #TG81084USM inquiry
il**ho | 2020.06.03 | Votes 0 | Views 2
il**ho2020.06.0302
Secret Re:Order #TG81084USM inquiry
so**csm | 2020.06.03 | Votes 0 | Views 1
so**csm2020.06.0301
440
Secret [SHIPPING Inquiry] Regarding your question about my order
An**ymous | 2020.06.03 | Votes 0 | Views 3
An**ymous2020.06.0303
Secret Re:Regarding your question about my order
so**csm | 2020.06.03 | Votes 0 | Views 1
so**csm2020.06.0301
439
Secret [SHIPPING Inquiry] Order shipping
si**1226 | 2020.06.02 | Votes 0 | Views 3
si**12262020.06.0203
Secret Re:Order shipping
so**csm | 2020.06.03 | Votes 0 | Views 3
so**csm2020.06.0303
Secret Re:Re:Order shipping
si**1226 | 2020.06.03 | Votes 0 | Views 2
si**12262020.06.0302
Secret Re:Re:Re:Order shipping
so**csm | 2020.06.04 | Votes 0 | Views 1
so**csm2020.06.0401
438
Secret [PAYMENT Inquiry] Cant payment
An**ymous | 2020.06.02 | Votes 0 | Views 3
An**ymous2020.06.0203
Secret Re:Cant payment
so**csm | 2020.06.03 | Votes 0 | Views 3
so**csm2020.06.0303
437
Secret [PRODUCT Inquiry] Some questions
ai**se@mail.ru | 2020.06.02 | Votes 0 | Views 6
ai**se@mail.ru2020.06.0206
Secret Re:Some questions
so**csm | 2020.06.03 | Votes 0 | Views 3
so**csm2020.06.0303
436
Secret [PAYMENT Inquiry] Question about checking out my Serin order - Faith
fa**hlee | 2020.06.02 | Votes 0 | Views 3
fa**hlee2020.06.0203
Secret Re:Question about checking out my Serin order - Faith
so**csm | 2020.06.02 | Votes 0 | Views 6
so**csm2020.06.0206
435
Secret [ORDER Inquiry] Order TG78749USG
qu**topolis@gmail.com | 2020.06.02 | Votes 0 | Views 2
qu**topolis@gmail.com2020.06.0202
Secret Re:Order TG78749USG
so**csm | 2020.06.02 | Votes 0 | Views 1
so**csm2020.06.0201
434
Secret [PRODUCT Inquiry] Restock Serin & Rico
fe**hua | 2020.06.02 | Votes 0 | Views 4
fe**hua2020.06.0204
Secret Re:Restock Serin & Rico
so**csm | 2020.06.02 | Votes 0 | Views 4
so**csm2020.06.0204
433
Secret Payment
je**ychanfishhi@gmail.com | 2020.06.01 | Votes 0 | Views 3
je**ychanfishhi@gmail.com2020.06.0103
Secret Re:Payment
so**csm | 2020.06.02 | Votes 0 | Views 2
so**csm2020.06.0202