CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,918
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 253
soomcsm2020.03.100253
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 783
SOOM2019.06.264783
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 165
soomcs2019.03.220165
1051
New Secret [ORDER Inquiry] Order question
ai**a92 | 13:51 | Votes 0 | Views 2
ai**a9213:5102
New Secret Re:Order question
so**csm | 15:29 | Votes 1 | Views 2
so**csm15:2912
1050
New Secret [PRODUCT Inquiry] plans
mu**bubu | 13:50 | Votes 0 | Views 2
mu**bubu13:5002
New Secret Re:plans
so**csm | 14:50 | Votes 1 | Views 2
so**csm14:5012
1049
New Secret [PRODUCT Inquiry] Little GEM bodies
Tr**y | 11:29 | Votes 0 | Views 4
Tr**y11:2904
New Secret Re:Little GEM bodies
so**csm | 11:50 | Votes 0 | Views 2
so**csm11:5002
1048
New Secret [ORDER Inquiry] jlawrence2012@hotmail.ca
Mi**yTea | 05:38 | Votes 0 | Views 4
Mi**yTea05:3804
New Secret Re:jlawrence2012@hotmail.ca
so**csm | 10:55 | Votes 1 | Views 2
so**csm10:5512
New Secret Re:Re:jlawrence2012@hotmail.ca
Mi**yTea | 12:32 | Votes 0 | Views 2
Mi**yTea12:3202
New Secret Re:Re:Re:jlawrence2012@hotmail.ca
so**csm | 14:47 | Votes 0 | Views 1
so**csm14:4701
1047
New Secret [ORDER Inquiry] Question & Combine Orders
ar**ushia | 2021.06.16 | Votes 0 | Views 2
ar**ushia2021.06.1602
New Secret Re:Question & Combine Orders
so**csm | 10:25 | Votes 0 | Views 2
so**csm10:2502
1046
Secret [SHIPPING Inquiry] #TG94616USM
Mi** | 2021.06.15 | Votes 0 | Views 2
Mi**2021.06.1502
Secret Re:#TG94616USM
so**csm | 2021.06.15 | Votes 0 | Views 2
so**csm2021.06.1502
1045
Secret [ORDER Inquiry] LeXarius
Le**rius | 2021.06.14 | Votes 0 | Views 2
Le**rius2021.06.1402
Secret Re:LeXarius
so**csm | 2021.06.14 | Votes 1 | Views 3
so**csm2021.06.1413
1044
Secret [ETC] LeXarius
Le**rius | 2021.06.13 | Votes 0 | Views 2
Le**rius2021.06.1302
Secret Re:LeXarius
so**csm | 2021.06.14 | Votes 1 | Views 4
so**csm2021.06.1414
1043
Secret [PAYMENT Inquiry] Extra Shipping Paid 🙂
el**oryapricity@gmail.com | 2021.06.13 | Votes 0 | Views 2
el**oryapricity@gmail.com2021.06.1302
Secret Re:Extra Shipping Paid 🙂
so**csm | 2021.06.14 | Votes 0 | Views 1
so**csm2021.06.1401
1042
Secret [PRODUCT Inquiry] S Hook size for fantasy part
No**urna | 2021.06.12 | Votes 0 | Views 2
No**urna2021.06.1202
Secret Re:S Hook size for fantasy part
so**csm | 2021.06.13 | Votes 0 | Views 2
so**csm2021.06.1302