CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,814
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 247
soomcsm2020.03.100247
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 742
SOOM2019.06.264742
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 161
soomcs2019.03.220161
1013
Secret [SHIPPING Inquiry] Address update for #TG98278USM
zu**iy137905358 | 2021.05.11 | Votes 0 | Views 2
zu**iy1379053582021.05.1102
Secret Re:Address update for #TG98278USM
so**csm | 2021.05.11 | Votes 0 | Views 1
so**csm2021.05.1101
1012
Secret [PRODUCT Inquiry] About product
wa**rcity68 | 2021.05.08 | Votes 0 | Views 2
wa**rcity682021.05.0802
Secret Re:About product
so**csm | 2021.05.09 | Votes 0 | Views 1
so**csm2021.05.0901
1011
Secret [ORDER Inquiry] #TG95944EUM Points
ne**r | 2021.05.07 | Votes 0 | Views 2
ne**r2021.05.0702
Secret Re:#TG95944EUM Points
so**csm | 2021.05.09 | Votes 1 | Views 2
so**csm2021.05.0912
1010
Secret [SHIPPING Inquiry] info@litteramagia.eu
fa**kraul | 2021.05.07 | Votes 0 | Views 3
fa**kraul2021.05.0703
Secret Re:info@litteramagia.eu
so**csm | 2021.05.09 | Votes 0 | Views 1
so**csm2021.05.0901
1009
Secret [ETC] order #TG110230USM
Co**na Lake | 2021.05.06 | Votes 0 | Views 2
Co**na Lake2021.05.0602
Secret Re:order #TG110230USM
so**csm | 2021.05.06 | Votes 0 | Views 1
so**csm2021.05.0601
1008
Secret [SHIPPING Inquiry] touda
to**a | 2021.05.06 | Votes 0 | Views 2
to**a2021.05.0602
Secret Re:touda
so**csm | 2021.05.06 | Votes 0 | Views 1
so**csm2021.05.0601
1007
Secret [ORDER Inquiry] Order #TG110231USM
ja**ebbie | 2021.05.04 | Votes 0 | Views 3
ja**ebbie2021.05.0403
Secret Re:Order #TG110231USM
so**csm | 2021.05.04 | Votes 1 | Views 2
so**csm2021.05.0412
Secret Re:Re:Order #TG110231USM
ja**ebbie | 2021.05.04 | Votes 0 | Views 2
ja**ebbie2021.05.0402
Secret Re:Re:Re:Order #TG110231USM
so**csm | 2021.05.04 | Votes 0 | Views 1
so**csm2021.05.0401
1006
Secret [PRODUCT Inquiry] Petit Gem FC
Le**rius | 2021.05.03 | Votes 0 | Views 2
Le**rius2021.05.0302
Secret Re:Petit Gem FC
so**csm | 2021.05.03 | Votes 0 | Views 2
so**csm2021.05.0302
1005
Secret [PAYMENT Inquiry] #TG94616USM
Mi** | 2021.04.29 | Votes 0 | Views 3
Mi**2021.04.2903
Secret Re:#TG94616USM
so**csm | 2021.04.29 | Votes 1 | Views 3
so**csm2021.04.2913
1004
Secret [ORDER Inquiry] Ordering question
Ss**s | 2021.04.29 | Votes 0 | Views 2
Ss**s2021.04.2902
Secret Re:Ordering question
so**csm | 2021.04.29 | Votes 0 | Views 3
so**csm2021.04.2903