CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,375
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 87
soomcsm2020.03.10087
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 2 | Views 348
SOOM2019.06.262348
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 82
soomcs2019.03.22082
524
New Secret suzy.guerreiro@laposte.net
pa**alilou | 07:35 | Votes 0 | Views 2
pa**alilou07:3502
New Secret Re:suzy.guerreiro@laposte.net
so**csm | 17:34 | Votes 0 | Views 1
so**csm17:3401
523
New Secret [SHIPPING Inquiry] Tracking of my Order says: Unsuccessful
Ni**le Cruz | 01:04 | Votes 0 | Views 3
Ni**le Cruz01:0403
New Secret Re:Tracking of my Order says: Unsuccessful
so**csm | 17:27 | Votes 0 | Views 1
so**csm17:2701
522
New Secret [SHIPPING Inquiry] Order#TG84208USM
My**e | 2020.07.04 | Votes 0 | Views 2
My**e2020.07.0402
New Secret Re:Order#TG84208USM
so**csm | 17:12 | Votes 0 | Views 1
so**csm17:1201
521
New Secret [PAYMENT Inquiry] Order #TG84314USM
pe**zclar@yahoo.com | 2020.07.04 | Votes 0 | Views 2
pe**zclar@yahoo.com2020.07.0402
New Secret Re:Order #TG84314USM
so**csm | 17:02 | Votes 0 | Views 1
so**csm17:0201
520
Secret [SHIPPING Inquiry] koshkamartovskaya@gmail.com
in**lda | 2020.07.03 | Votes 0 | Views 2
in**lda2020.07.0302
Secret Re:koshkamartovskaya@gmail.com
so**csm | 2020.07.03 | Votes 0 | Views 1
so**csm2020.07.0301
519
Secret [A/S Inquiry] TG72216USM
Na**issus | 2020.07.02 | Votes 0 | Views 2
Na**issus2020.07.0202
Secret Re:TG72216USM
so**csm | 2020.07.02 | Votes 0 | Views 2
so**csm2020.07.0202
Secret Re:Re:TG72216USM
Na**issus | 2020.07.02 | Votes 0 | Views 2
Na**issus2020.07.0202
Secret Re:Re:Re:TG72216USM
so**csm | 2020.07.02 | Votes 0 | Views 2
so**csm2020.07.0202
Secret Re:Re:Re:Re:TG72216USM
Na**issus | 2020.07.02 | Votes 0 | Views 2
Na**issus2020.07.0202
Secret Re:Re:Re:Re:Re:TG72216USM
so**csm | 2020.07.02 | Votes 0 | Views 2
so**csm2020.07.0202
518
Secret [SHIPPING Inquiry] TG76794USM
Na**issus | 2020.07.02 | Votes 0 | Views 3
Na**issus2020.07.0203
Secret Re:TG76794USM
so**csm | 2020.07.02 | Votes 0 | Views 2
so**csm2020.07.0202
Secret Re:Re:TG76794USM
Na**issus | 2020.07.02 | Votes 0 | Views 2
Na**issus2020.07.0202
Secret Re:Re:Re:TG76794USM
so**csm | 2020.07.02 | Votes 0 | Views 1
so**csm2020.07.0201
517
Secret [SHIPPING Inquiry] Order #TG75672USM
de**son32 | 2020.07.01 | Votes 0 | Views 2
de**son322020.07.0102
Secret Re:Order #TG75672USM
so**csm | 2020.07.01 | Votes 0 | Views 1
so**csm2020.07.0101
516
Secret [PAYMENT Inquiry] Shipping Order #TG66345USM
Co**ie Yang | 2020.07.01 | Votes 0 | Views 3
Co**ie Yang2020.07.0103
Secret Re:Shipping Order #TG66345USM
so**csm | 2020.07.01 | Votes 0 | Views 3
so**csm2020.07.0103
Secret Re:Re:Shipping Order #TG66345USM
Co**ie | 2020.07.01 | Votes 0 | Views 4
Co**ie2020.07.0104
Secret Re:Re:Re:Shipping Order #TG66345USM
so**csm | 2020.07.02 | Votes 1 | Views 2
so**csm2020.07.0212
515
Secret [SHIPPING Inquiry] TG72216USM
Na**issus | 2020.07.01 | Votes 0 | Views 2
Na**issus2020.07.0102
Secret Re:TG72216USM
so**csm | 2020.07.01 | Votes 0 | Views 1
so**csm2020.07.0101
514
Secret [ETC] About verification code
kh**vera | 2020.06.30 | Votes 0 | Views 4
kh**vera2020.06.3004
Secret Re:About verification code
so**csm | 2020.06.30 | Votes 0 | Views 1
so**csm2020.06.3001
513
Secret [SHIPPING Inquiry] Response to email sent about ems premium
El**abeth Eichmann | 2020.06.30 | Votes 0 | Views 3
El**abeth Eichmann2020.06.3003
Secret Re:Response to email sent about ems premium
so**csm | 2020.06.30 | Votes 0 | Views 3
so**csm2020.06.3003
Secret Re:Response to email sent about ems premium
El**abeth Eichmann | 2020.06.30 | Votes 0 | Views 3
El**abeth Eichmann2020.06.3003
Secret Re:Re:Response to email sent about ems premium
so**csm | 2020.06.30 | Votes 0 | Views 3
so**csm2020.06.3003
512
Secret [SHIPPING Inquiry] Answer to your mail regarding shipping - order TG77009EUM
Se**ell | 2020.06.29 | Votes 0 | Views 2
Se**ell2020.06.2902
Secret Re:Answer to your mail regarding shipping - order TG77009EUM
so**csm | 2020.06.30 | Votes 1 | Views 2
so**csm2020.06.3012
511
Secret Payment is processing, got a cancellation email
yy**uka@gmail.com | 2020.06.29 | Votes 0 | Views 2
yy**uka@gmail.com2020.06.2902
Secret Re:Payment is processing, got a cancellation email
so**csm | 2020.06.29 | Votes 0 | Views 1
so**csm2020.06.2901
510
Secret [ETC] Account question
Ha**ya | 2020.06.29 | Votes 0 | Views 3
Ha**ya2020.06.2903
Secret Re:Account question
so**csm | 2020.06.29 | Votes 0 | Views 3
so**csm2020.06.2903
Secret Re:Re:Account question
Ha**ya | 2020.06.30 | Votes 0 | Views 4
Ha**ya2020.06.3004
Secret Re:Re:Re:Account question
so**csm | 2020.06.30 | Votes 0 | Views 2
so**csm2020.06.3002
509
Secret [SHIPPING Inquiry] Shipping reply to my email regarding my order
Ni**le Cruz | 2020.06.28 | Votes 0 | Views 2
Ni**le Cruz2020.06.2802
Secret Re:Shipping reply to my email regarding my order
so**csm | 2020.06.28 | Votes 0 | Views 2
so**csm2020.06.2802
508
Secret [ORDER Inquiry] ORDER INQUIRY
yy**uka@gmail.com | 2020.06.27 | Votes 0 | Views 2
yy**uka@gmail.com2020.06.2702
Secret Re:ORDER INQUIRY
so**csm | 2020.06.28 | Votes 0 | Views 3
so**csm2020.06.2803
507
Secret [SHIPPING Inquiry] TG76759USM
Gl**ys McGhee | 2020.06.27 | Votes 0 | Views 2
Gl**ys McGhee2020.06.2702
Secret Re:TG76759USM
so**csm | 2020.06.28 | Votes 1 | Views 3
so**csm2020.06.2813
Secret Re:Re:TG76759USM
Gl**ys McGhee | 2020.06.29 | Votes 0 | Views 2
Gl**ys McGhee2020.06.2902
Secret Re:Re:Re:TG76759USM
so**csm | 2020.06.29 | Votes 1 | Views 4
so**csm2020.06.2914
Secret Re:Re:Re:Re:TG76759USM
Gl**ys McGhee | 2020.07.01 | Votes 0 | Views 2
Gl**ys McGhee2020.07.0102
Secret Re:Re:Re:Re:Re:TG76759USM
so**csm | 2020.07.01 | Votes 0 | Views 2
so**csm2020.07.0102
506
Secret [PRODUCT Inquiry] Super Gem re-release question
ro**sever | 2020.06.25 | Votes 0 | Views 2
ro**sever2020.06.2502
Secret Re:Super Gem re-release question
so**csm | 2020.06.25 | Votes 0 | Views 4
so**csm2020.06.2504
505
Secret [PRODUCT Inquiry] Product release inquiry
Na**issus | 2020.06.25 | Votes 0 | Views 2
Na**issus2020.06.2502
Secret Re:Product release inquiry
so**csm | 2020.06.25 | Votes 0 | Views 2
so**csm2020.06.2502