CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,719
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 231
soomcsm2020.03.100231
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 680
SOOM2019.06.264680
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 146
soomcs2019.03.220146
981
New Secret [ORDER Inquiry] order inquiry
pe**rs6677 | 2021.04.12 | Votes 0 | Views 2
pe**rs66772021.04.1202
New Secret Re:order inquiry
so**csm | 2021.04.12 | Votes 0 | Views 1
so**csm2021.04.1201
980
New Secret [ETC] Question
ch**l.v | 2021.04.12 | Votes 0 | Views 2
ch**l.v2021.04.1202
New Secret Re:Question
so**csm | 2021.04.12 | Votes 0 | Views 2
so**csm2021.04.1202
979
Secret [ORDER Inquiry] Items missing from order #TG79057USM
Py**sette | 2021.04.10 | Votes 0 | Views 7
Py**sette2021.04.1007
New Secret Re:Items missing from order #TG79057USM
so**csm | 2021.04.12 | Votes 1 | Views 2
so**csm2021.04.1212
978
Secret [ETC] CoA Not Valid?
ka**hiwa | 2021.04.10 | Votes 0 | Views 7
ka**hiwa2021.04.1007
New Secret Re:CoA Not Valid?
so**csm | 2021.04.12 | Votes 1 | Views 2
so**csm2021.04.1212
New Secret Re:Re:CoA Not Valid?
ka**hiwa | 2021.04.12 | Votes 0 | Views 2
ka**hiwa2021.04.1202
New Secret Re:Re:Re:CoA Not Valid?
so**csm | 2021.04.12 | Votes 0 | Views 1
so**csm2021.04.1201
977
Secret [A/S Inquiry] #TG99472USM
sk**83 | 2021.04.10 | Votes 0 | Views 3
sk**832021.04.1003
Secret Re:#TG99472USM
so**csm | 2021.04.11 | Votes 0 | Views 2
so**csm2021.04.1102
New Secret Re:Re:#TG99472USM
sk**83 | 2021.04.12 | Votes 0 | Views 2
sk**832021.04.1202
New Secret Re:Re:Re:#TG99472USM
so**csm | 2021.04.12 | Votes 0 | Views 2
so**csm2021.04.1202
976
Secret order #TG105058EUM
le**an | 2021.04.09 | Votes 0 | Views 2
le**an2021.04.0902
Secret Re:order #TG105058EUM
so**csm | 2021.04.09 | Votes 1 | Views 3
so**csm2021.04.0913
975
Secret [PAYMENT Inquiry] About order #TG105048USM
ha**i | 2021.04.07 | Votes 0 | Views 3
ha**i2021.04.0703
Secret Re:About order #TG105048USM
so**csm | 2021.04.08 | Votes 1 | Views 4
so**csm2021.04.0814
974
Secret [SHIPPING Inquiry] Order TG108106EUM EMS premium shipment
Ke**u-sama | 2021.04.07 | Votes 0 | Views 2
Ke**u-sama2021.04.0702
Secret Re:Order TG108106EUM EMS premium shipment
so**csm | 2021.04.08 | Votes 0 | Views 1
so**csm2021.04.0801
973
Secret [SHIPPING Inquiry] Order #TG77173USM (2020/04/12)
Ti** | 2021.04.07 | Votes 0 | Views 2
Ti**2021.04.0702
Secret Re:Order #TG77173USM (2020/04/12)
so**csm | 2021.04.07 | Votes 0 | Views 2
so**csm2021.04.0702
972
Secret [SHIPPING Inquiry] TG96544USM
se**1211 | 2021.04.07 | Votes 0 | Views 2
se**12112021.04.0702
Secret Re:TG96544USM
so**csm | 2021.04.07 | Votes 0 | Views 1
so**csm2021.04.0701