CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 3,078
Number Title Author Date Votes Views
Notice
[Notice] National Holiday from Sep. 18 to Sep. 22, 2021.
soomcsm | 2021.09.17 | Votes 0 | Views 4
soomcsm 2021.09.17 0 4
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 264
soomcsm 2020.03.10 0 264
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 865
SOOM 2019.06.26 4 865
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 177
soomcs 2019.03.22 0 177
1106
Secret [SHIPPING Inquiry] Order #TG85202USM
bi**on99@hotmail.fr | 2021.09.20 | Votes 0 | Views 3
bi**on99@hotmail.fr 2021.09.20 0 3
Secret Re:Order #TG85202USM
so**csm | 2021.09.21 | Votes 0 | Views 1
so**csm 2021.09.21 0 1
1105
Secret [PRODUCT Inquiry] About Jet
SA**IER | 2021.09.13 | Votes 0 | Views 2
SA**IER 2021.09.13 0 2
Secret Re:About Jet
so**csm | 2021.09.13 | Votes 1 | Views 3
so**csm 2021.09.13 1 3
1104
Secret [PRODUCT Inquiry] Nive and Libbe
wh**ethelilacsbloom | 2021.09.12 | Votes 0 | Views 2
wh**ethelilacsbloom 2021.09.12 0 2
Secret Re:Nive and Libbe
so**csm | 2021.09.13 | Votes 0 | Views 2
so**csm 2021.09.13 0 2
1103
Secret [ORDER Inquiry] Meipy ear
ts**tlemire | 2021.09.11 | Votes 0 | Views 5
ts**tlemire 2021.09.11 0 5
Secret Re:Meipy ear
so**csm | 2021.09.12 | Votes 1 | Views 2
so**csm 2021.09.12 1 2
Secret Re:Re:Meipy ear
ts**tlemire | 2021.09.12 | Votes 0 | Views 3
ts**tlemire 2021.09.12 0 3
Secret Re:Re:Re:Meipy ear
so**csm | 2021.09.13 | Votes 0 | Views 2
so**csm 2021.09.13 0 2
Secret Re:Re:Re:Re:Meipy ear
ts**tlemire | 2021.09.18 | Votes 0 | Views 2
ts**tlemire 2021.09.18 0 2
Secret Re:Re:Re:Re:Re:Meipy ear
so**csm | 2021.09.21 | Votes 0 | Views 1
so**csm 2021.09.21 0 1
1102
Secret [SHIPPING Inquiry] Orders #TG111945USM #TG111165USM
th**der | 2021.09.09 | Votes 0 | Views 2
th**der 2021.09.09 0 2
Secret Re:Orders #TG111945USM #TG111165USM
so**csm | 2021.09.09 | Votes 1 | Views 2
so**csm 2021.09.09 1 2
1101
Secret [PAYMENT Inquiry] Layaway payment question
al**eielei | 2021.09.06 | Votes 0 | Views 3
al**eielei 2021.09.06 0 3
Secret Re:Layaway payment question
so**csm | 2021.09.06 | Votes 0 | Views 2
so**csm 2021.09.06 0 2
1100
Secret [PRODUCT Inquiry] DIA in to the blue
id**u0@gmail.com | 2021.09.04 | Votes 0 | Views 4
id**u0@gmail.com 2021.09.04 0 4
Secret Re:DIA in to the blue
so**csm | 2021.09.05 | Votes 1 | Views 2
so**csm 2021.09.05 1 2
1099
Secret [ETC] fishcake
fi**cake | 2021.09.03 | Votes 0 | Views 2
fi**cake 2021.09.03 0 2
Secret Re:fishcake
so**csm | 2021.09.03 | Votes 1 | Views 2
so**csm 2021.09.03 1 2
1098
[ORDER Inquiry] TG116363USM wrong phone number on instock order
Ta**anun Kiattikunrat | 2021.08.28 | Votes 0 | Views 4
Ta**anun Kiattikunrat 2021.08.28 0 4
Secret Re:TG116363USM wrong phone number on instock order
so**csm | 2021.08.29 | Votes 0 | Views 1
so**csm 2021.08.29 0 1
1097
Secret [PAYMENT Inquiry] layaway payments
ki**nysh | 2021.08.24 | Votes 0 | Views 2
ki**nysh 2021.08.24 0 2
Secret Re:layaway payments
so**csm | 2021.08.24 | Votes 0 | Views 2
so**csm 2021.08.24 0 2
Secret Re:Re:layaway payments
ki**nysh | 2021.08.24 | Votes 0 | Views 2
ki**nysh 2021.08.24 0 2
Secret Re:Re:Re:layaway payments
so**csm | 2021.08.24 | Votes 0 | Views 1
so**csm 2021.08.24 0 1
New