CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 3,765
Number Title Author Date Votes Views
Notice
[Notice] Holiday Notice Jun. 6(Mon.), 2022
soomcsm | 2022.06.03 | Votes 0 | Views 15
soomcsm 2022.06.03 0 15
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 1506
SOOM 2019.06.26 4 1506
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 215
soomcs 2019.03.22 0 215
1356
New Secret [PAYMENT Inquiry] Order Order #TG131607USM Payment question
Li**lT | 2022.08.08 | Votes 0 | Views 2
Li**lT 2022.08.08 0 2
1355
Secret [ORDER Inquiry] ^-^
ar**ushia | 2022.08.06 | Votes 0 | Views 2
ar**ushia 2022.08.06 0 2
Secret Re:^-^
so**csm | 2022.08.07 | Votes 0 | Views 1
so**csm 2022.08.07 0 1
1354
[PRODUCT Inquiry] size difference between human and fantasy little gem
li**lefish | 2022.08.04 | Votes 0 | Views 5
li**lefish 2022.08.04 0 5
Secret Re:size difference between human and fantasy little gem
so**csm | 2022.08.05 | Votes 0 | Views 2
so**csm 2022.08.05 0 2
New Secret Re:size difference between human and fantasy little gem
so**csm | 2022.08.08 | Votes 0 | Views 2
so**csm 2022.08.08 0 2
1353
Secret [PAYMENT Inquiry] About payments, layaway and refund
al**iel_kurai@hotmail.com | 2022.08.03 | Votes 0 | Views 2
al**iel_kurai@hotmail.com 2022.08.03 0 2
Secret Re:About payments, layaway and refund
so**csm | 2022.08.03 | Votes 0 | Views 2
so**csm 2022.08.03 0 2
1352
Secret Question
az**ah | 2022.08.03 | Votes 0 | Views 4
az**ah 2022.08.03 0 4
Secret Re:Question
so**csm | 2022.08.03 | Votes 0 | Views 2
so**csm 2022.08.03 0 2
Secret Re:Re:Question
az**ah | 2022.08.04 | Votes 0 | Views 3
az**ah 2022.08.04 0 3
Secret Re:Re:Re:Question
so**csm | 2022.08.04 | Votes 0 | Views 3
so**csm 2022.08.04 0 3
Secret Re:Re:Re:Question
so**csm | 2022.08.05 | Votes 0 | Views 1
so**csm 2022.08.05 0 1
1351
Secret [SHIPPING Inquiry] Heliot shipment
pu**ky | 2022.08.03 | Votes 0 | Views 7
pu**ky 2022.08.03 0 7
Secret Re:Heliot shipment
so**csm | 2022.08.03 | Votes 0 | Views 2
so**csm 2022.08.03 0 2
Secret Re:Re:Heliot shipment
28**162566@qq.com | 2022.08.03 | Votes 0 | Views 2
28**162566@qq.com 2022.08.03 0 2
Secret Re:Re:Re:Heliot shipment
so**csm | 2022.08.04 | Votes 0 | Views 3
so**csm 2022.08.04 0 3
Secret Re:Re:Re:Re:Heliot shipment
pu**ky | 2022.08.05 | Votes 0 | Views 3
pu**ky 2022.08.05 0 3
New Secret Re:Re:Re:Re:Re:Heliot shipment
so**csm | 2022.08.08 | Votes 0 | Views 2
so**csm 2022.08.08 0 2
1350
Secret [SHIPPING Inquiry] Change shipping address
na**ucoe | 2022.08.02 | Votes 0 | Views 2
na**ucoe 2022.08.02 0 2
Secret Re:Change shipping address
so**csm | 2022.08.02 | Votes 1 | Views 2
so**csm 2022.08.02 1 2
1349
Secret [SHIPPING Inquiry] E-mail Reply
az**ah | 2022.07.30 | Votes 0 | Views 2
az**ah 2022.07.30 0 2
Secret Re:E-mail Reply
so**csm | 2022.07.31 | Votes 0 | Views 1
so**csm 2022.07.31 0 1
1348
Secret [ORDER Inquiry] rainnocturne
ra**nocturne | 2022.07.29 | Votes 0 | Views 2
ra**nocturne 2022.07.29 0 2
Secret Re:rainnocturne
so**csm | 2022.07.31 | Votes 0 | Views 2
so**csm 2022.07.31 0 2
1347
Secret [SHIPPING Inquiry] Order #TG126861EUM shipping question
iz**eths@gmail.com | 2022.07.29 | Votes 0 | Views 2
iz**eths@gmail.com 2022.07.29 0 2
Secret Re:Order #TG126861EUM shipping question
so**csm | 2022.07.29 | Votes 1 | Views 3
so**csm 2022.07.29 1 3
New