CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,699
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 108
soomcsm2020.03.100108
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 3 | Views 389
SOOM2019.06.263389
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 88
soomcs2019.03.22088
617
New Secret [PRODUCT Inquiry] Dia After School (Romantic head) or Omen of Ragnarok
li**u59@msn.com | 01:18 | Votes 0 | Views 2
li**u59@msn.com01:1802
616
New Secret [ORDER Inquiry] Would like to combine my orders
芷陶** | 2020.08.11 | Votes 0 | Views 2
芷陶**2020.08.1102
New Secret Re:Would like to combine my orders
so**csm | 2020.08.11 | Votes 1 | Views 2
so**csm2020.08.1112
615
Secret Shipping order #TG80051USG
na**i.north29@googlemail.com | 2020.08.11 | Votes 0 | Views 2
na**i.north29@googlemail.com2020.08.1102
New Secret Re:Shipping order #TG80051USG
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
614
Secret [SHIPPING Inquiry] Order #TG83016USM
ca**ei.zhou.uk@gmail.com | 2020.08.11 | Votes 0 | Views 3
ca**ei.zhou.uk@gmail.com2020.08.1103
New Secret Re:Order #TG83016USM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
613
Secret [SHIPPING Inquiry] Combine order
de**son32 | 2020.08.10 | Votes 0 | Views 2
de**son322020.08.1002
New Secret Re:Combine order
so**csm | 2020.08.11 | Votes 0 | Views 2
so**csm2020.08.1102
New Secret Re:Re:Combine order
de**son32 | 2020.08.11 | Votes 0 | Views 2
de**son322020.08.1102
New Secret Re:Re:Re:Combine order
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
612
Secret [SHIPPING Inquiry] Order #TG82998USM
de**son32 | 2020.08.10 | Votes 0 | Views 2
de**son322020.08.1002
New Secret Re:Order #TG82998USM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
611
Secret [SHIPPING Inquiry] Order #TG83065USM
de**son32 | 2020.08.10 | Votes 0 | Views 3
de**son322020.08.1003
New Secret Re:Order #TG83065USM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
610
[SHIPPING Inquiry] Order #TG77034EUM status message from you
Na**kuSama | 2020.08.09 | Votes 0 | Views 3
Na**kuSama2020.08.0903
Secret Re:Order #TG77034EUM status message from you
so**csm | 2020.08.10 | Votes 1 | Views 2
so**csm2020.08.1012
Re:Re:Order #TG77034EUM status message from you
Na**kuSama | 2020.08.10 | Votes 0 | Views 2
Na**kuSama2020.08.1002
New Secret Re:Re:Re:Order #TG77034EUM status message from you
so**csm | 2020.08.11 | Votes 1 | Views 2
so**csm2020.08.1112
609
Secret [PAYMENT Inquiry] Regarding Layaway Payment For Order #TG86969USM
cr**yhorseawoken@gmail.com | 2020.08.09 | Votes 0 | Views 3
cr**yhorseawoken@gmail.com2020.08.0903
Secret Re:Regarding Layaway Payment For Order #TG86969USM
so**csm | 2020.08.09 | Votes 1 | Views 2
so**csm2020.08.0912
Secret Re:Re:Regarding Layaway Payment For Order #TG86969USM
cr**yhorseawoken@gmail.com | 2020.08.09 | Votes 0 | Views 2
cr**yhorseawoken@gmail.com2020.08.0902
Secret Re:Re:Re:Regarding Layaway Payment For Order #TG86969USM
so**csm | 2020.08.10 | Votes 0 | Views 1
so**csm2020.08.1001
608
Secret [SHIPPING Inquiry] New shipping addres for order TG85643EUM
va**ntina vilches | 2020.08.09 | Votes 0 | Views 3
va**ntina vilches2020.08.0903
Secret Re:New shipping addres for order TG85643EUM
so**csm | 2020.08.09 | Votes 0 | Views 3
so**csm2020.08.0903
Secret Re:Re:New shipping addres for order TG85643EUM
va**ntina vilches | 2020.08.10 | Votes 0 | Views 2
va**ntina vilches2020.08.1002
Secret Re:Re:Re:New shipping addres for order TG85643EUM
so**csm | 2020.08.10 | Votes 0 | Views 2
so**csm2020.08.1002
Secret Re:Re:Re:Re:New shipping addres for order TG85643EUM
va**ntina vilches | 2020.08.10 | Votes 0 | Views 2
va**ntina vilches2020.08.1002
Secret Re:Re:Re:Re:Re:New shipping addres for order TG85643EUM
so**csm | 2020.08.10 | Votes 0 | Views 2
so**csm2020.08.1002
Secret Re:Re:Re:Re:Re:Re:New shipping addres for order TG85643EUM
va**ntina vilches | 2020.08.10 | Votes 0 | Views 2
va**ntina vilches2020.08.1002
New Secret Re:Re:Re:Re:Re:Re:Re:New shipping addres for order TG85643EUM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
607
Secret [SHIPPING Inquiry] Some requirements and questions
15**347178@qq.com | 2020.08.07 | Votes 0 | Views 3
15**347178@qq.com2020.08.0703
Secret Re:Some requirements and questions
so**csm | 2020.08.07 | Votes 0 | Views 3
so**csm2020.08.0703
Secret Re:Re:Some requirements and questions
X* | 2020.08.07 | Votes 0 | Views 2
X*2020.08.0702
Secret Re:Re:Re:Some requirements and questions
so**csm | 2020.08.07 | Votes 0 | Views 3
so**csm2020.08.0703
Secret Re:Re:Re:Re:Some requirements and questions
X* | 2020.08.08 | Votes 0 | Views 1
X*2020.08.0801
Secret Re:Re:Re:Re:Re:Some requirements and questions
so**csm | 2020.08.09 | Votes 0 | Views 1
so**csm2020.08.0901
606
Secret [PRODUCT Inquiry] Sculpt
ne**opteluate | 2020.08.05 | Votes 0 | Views 3
ne**opteluate2020.08.0503
Secret Re:Sculpt
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
Secret Re:Re:Sculpt
ne**opteluate | 2020.08.05 | Votes 0 | Views 3
ne**opteluate2020.08.0503
Secret Re:Re:Re:Sculpt
so**csm | 2020.08.06 | Votes 0 | Views 2
so**csm2020.08.0602
605
Secret [ETC] Catw07
ca**07 | 2020.08.04 | Votes 0 | Views 8
ca**072020.08.0408
Secret Re:Catw07
so**csm | 2020.08.05 | Votes 0 | Views 3
so**csm2020.08.0503
604
Secret [SHIPPING Inquiry] Order number : TG82151USM
Ma**ie | 2020.08.04 | Votes 0 | Views 2
Ma**ie2020.08.0402
Secret Re:Order number : TG82151USM
so**csm | 2020.08.04 | Votes 1 | Views 2
so**csm2020.08.0412
Secret Re:Re:Order number : TG82151USM
Ma**ie | 2020.08.04 | Votes 0 | Views 2
Ma**ie2020.08.0402
Secret Re:Re:Re:Order number : TG82151USM
so**csm | 2020.08.04 | Votes 1 | Views 2
so**csm2020.08.0412
603
Secret [SHIPPING Inquiry] Order #TG81440USM
Qi**r | 2020.08.04 | Votes 0 | Views 2
Qi**r2020.08.0402
Secret Re:Order #TG81440USM
so**csm | 2020.08.04 | Votes 0 | Views 1
so**csm2020.08.0401
602
Secret #TG77227USM & #TG85825USM shipping
ka**seiga | 2020.08.04 | Votes 0 | Views 6
ka**seiga2020.08.0406
Secret Re:#TG77227USM & #TG85825USM shipping
so**csm | 2020.08.04 | Votes 0 | Views 1
so**csm2020.08.0401
601
Secret [SHIPPING Inquiry] Order number #TG82304USM
Go**alo Lainez | 2020.08.03 | Votes 0 | Views 2
Go**alo Lainez2020.08.0302
Secret Re:Order number #TG82304USM
so**csm | 2020.08.04 | Votes 0 | Views 3
so**csm2020.08.0403
Secret Re:Re:Order number #TG82304USM
Go**alo Lainez | 2020.08.05 | Votes 0 | Views 4
Go**alo Lainez2020.08.0504
Secret Re:Re:Re:Order number #TG82304USM
so**csm | 2020.08.05 | Votes 0 | Views 3
so**csm2020.08.0503
Secret Re:Re:Re:Re:Order number #TG82304USM
G* | 2020.08.05 | Votes 0 | Views 2
G*2020.08.0502
Secret Re:Re:Re:Re:Re:Order number #TG82304USM
so**csm | 2020.08.06 | Votes 0 | Views 2
so**csm2020.08.0602
Secret Re:Re:Re:Re:Re:Re:Order number #TG82304USM
Go**alo Lainez | 2020.08.07 | Votes 1 | Views 2
Go**alo Lainez2020.08.0712
Secret Re:Re:Re:Re:Re:Re:Re:Order number #TG82304USM
so**csm | 2020.08.07 | Votes 0 | Views 1
so**csm2020.08.0701
600
Secret [SHIPPING Inquiry] Order # TG60272USM
de**son32 | 2020.08.03 | Votes 0 | Views 2
de**son322020.08.0302
Secret Re:Order # TG60272USM
so**csm | 2020.08.04 | Votes 0 | Views 2
so**csm2020.08.0402
Secret Re:Re:Order # TG60272USM
de**son32 | 2020.08.04 | Votes 0 | Views 2
de**son322020.08.0402
Secret Re:Re:Re:Order # TG60272USM
so**csm | 2020.08.05 | Votes 0 | Views 1
so**csm2020.08.0501
599
Secret [PRODUCT Inquiry] About Order TG76357USM
Sa**iana | 2020.08.03 | Votes 0 | Views 4
Sa**iana2020.08.0304
Secret Re:About Order TG76357USM
so**csm | 2020.08.04 | Votes 0 | Views 4
so**csm2020.08.0404
Secret Re:Re:About Order TG76357USM
Sa**iana | 2020.08.05 | Votes 0 | Views 2
Sa**iana2020.08.0502
Secret Re:Re:Re:About Order TG76357USM
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
Secret Re:Re:Re:Re:About Order TG76357USM
Sa**iana | 2020.08.05 | Votes 0 | Views 2
Sa**iana2020.08.0502
Secret Re:Re:Re:Re:Re:About Order TG76357USM
so**csm | 2020.08.05 | Votes 0 | Views 2
so**csm2020.08.0502
Secret Re:Re:Re:Re:Re:Re:About Order TG76357USM
Sa**iana | 2020.08.05 | Votes 0 | Views 2
Sa**iana2020.08.0502
Secret Re:Re:Re:Re:Re:Re:Re:About Order TG76357USM
so**csm | 2020.08.05 | Votes 0 | Views 1
so**csm2020.08.0501
598
Secret [SHIPPING Inquiry] Order #TG80474USM and #TG78688USM
Yi** Jie Leow | 2020.08.03 | Votes 0 | Views 4
Yi** Jie Leow2020.08.0304
Secret Re:Order #TG80474USM and #TG78688USM
so**csm | 2020.08.03 | Votes 0 | Views 2
so**csm2020.08.0302