CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,743
NumberTitleAuthorDateVotesViews
Notice
New ❗⭐Holiday notice (8/17, Monday)⭐❗
soomcsm | 12:05 | Votes 0 | Views 2
soomcsm12:0502
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 109
soomcsm2020.03.100109
Notice
Doll of the Month
SOOM | 2019.06.26 | Votes 3 | Views 392
SOOM2019.06.263392
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 88
soomcs2019.03.22088
631
New Secret [PRODUCT Inquiry] Cheshire
El**sea | 05:44 | Votes 0 | Views 3
El**sea05:4403
New Secret Re:Cheshire
so**csm | 14:20 | Votes 0 | Views 1
so**csm14:2001
630
Secret [SHIPPING Inquiry] Order #TG82892USM
de**son32 | 2020.08.13 | Votes 0 | Views 2
de**son322020.08.1302
New Secret Re:Order #TG82892USM
so**csm | 14:17 | Votes 0 | Views 2
so**csm14:1702
New Secret Re:Re:Order #TG82892USM
de**son32 | 14:21 | Votes 0 | Views 2
de**son3214:2102
New Secret Re:Re:Re:Order #TG82892USM
so**csm | 16:12 | Votes 0 | Views 1
so**csm16:1201
629
Secret [SHIPPING Inquiry] TG84308USM
Mi** | 2020.08.13 | Votes 0 | Views 2
Mi**2020.08.1302
Secret Re:TG84308USM
so**csm | 2020.08.13 | Votes 0 | Views 3
so**csm2020.08.1303
New Secret Re:Re:TG84308USM
Mi** | 16:37 | Votes 0 | Views 2
Mi**16:3702
New Secret Re:Re:Re:TG84308USM
so**csm | 16:48 | Votes 0 | Views 2
so**csm16:4802
628
Secret [SHIPPING Inquiry] TG81736USM
Na**issus | 2020.08.13 | Votes 0 | Views 3
Na**issus2020.08.1303
Secret Re:TG81736USM
so**csm | 2020.08.13 | Votes 0 | Views 2
so**csm2020.08.1302
Secret Re:Re:TG81736USM
Na**issus | 2020.08.13 | Votes 0 | Views 2
Na**issus2020.08.1302
New Secret Re:Re:Re:TG81736USM
so**csm | 14:01 | Votes 0 | Views 2
so**csm14:0102
627
Secret [SHIPPING Inquiry] Order #TG83351USM
de**son32 | 2020.08.13 | Votes 0 | Views 2
de**son322020.08.1302
Secret Re:Order #TG83351USM
so**csm | 2020.08.13 | Votes 0 | Views 2
so**csm2020.08.1302
Secret Re:Re:Order #TG83351USM
de**son32 | 2020.08.13 | Votes 0 | Views 2
de**son322020.08.1302
New Secret Re:Re:Re:Order #TG83351USM
so**csm | 13:44 | Votes 0 | Views 1
so**csm13:4401
626
Secret [SHIPPING Inquiry] Combine orders
zu**iy137905358 | 2020.08.13 | Votes 0 | Views 2
zu**iy1379053582020.08.1302
Secret Re:Combine orders
so**csm | 2020.08.13 | Votes 0 | Views 1
so**csm2020.08.1301
625
Secret [ORDER Inquiry] Can I add a new wig to my order#TG88239USM
je**holy | 2020.08.13 | Votes 0 | Views 2
je**holy2020.08.1302
Secret Re:Can I add a new wig to my order#TG88239USM
so**csm | 2020.08.13 | Votes 0 | Views 2
so**csm2020.08.1302
Secret Re:Re:Can I add a new wig to my order#TG88239USM
je**holy | 2020.08.13 | Votes 0 | Views 3
je**holy2020.08.1303
New Secret Re:Re:Re:Can I add a new wig to my order#TG88239USM
so**csm | 13:41 | Votes 0 | Views 1
so**csm13:4101
624
Secret [SHIPPING Inquiry] Order no: TG76950USM
Me**ssa Kelley | 2020.08.13 | Votes 0 | Views 2
Me**ssa Kelley2020.08.1302
Secret Re:Order no: TG76950USM
so**csm | 2020.08.13 | Votes 0 | Views 3
so**csm2020.08.1303
623
Secret [A/S Inquiry] Replacement part
El**nore | 2020.08.13 | Votes 0 | Views 4
El**nore2020.08.1304
Secret Re:Replacement part
so**csm | 2020.08.13 | Votes 1 | Views 2
so**csm2020.08.1312
New Secret Re:Re:Replacement part
El**nore | 07:34 | Votes 0 | Views 2
El**nore07:3402
New Secret Re:Re:Re:Replacement part
so**csm | 13:28 | Votes 0 | Views 1
so**csm13:2801
622
Secret [SHIPPING Inquiry] Orders #TG77227USM & #TG85825USM shipment
ka**seiga | 2020.08.12 | Votes 0 | Views 4
ka**seiga2020.08.1204
Secret Re:Orders #TG77227USM & #TG85825USM shipment
so**csm | 2020.08.13 | Votes 0 | Views 2
so**csm2020.08.1302
621
Secret [SHIPPING Inquiry] Order #TG82098USM
de**son32 | 2020.08.12 | Votes 0 | Views 2
de**son322020.08.1202
Secret Re:Order #TG82098USM
so**csm | 2020.08.13 | Votes 0 | Views 1
so**csm2020.08.1301
620
Secret [SHIPPING Inquiry] Shipping Order TG78629УСМ
Am**.Nyuri@gmail.com | 2020.08.12 | Votes 0 | Views 4
Am**.Nyuri@gmail.com2020.08.1204
Secret Re:Shipping Order TG78629УСМ
so**csm | 2020.08.13 | Votes 0 | Views 1
so**csm2020.08.1301
619
Secret [SHIPPING Inquiry] Shipment
mi**nlin | 2020.08.12 | Votes 0 | Views 2
mi**nlin2020.08.1202
Secret Re:Shipment
so**csm | 2020.08.12 | Votes 0 | Views 1
so**csm2020.08.1201
618
Secret [SHIPPING Inquiry] Shipping Order TG83070USM
Su**nnikar Chandhasin | 2020.08.12 | Votes 0 | Views 2
Su**nnikar Chandhasin2020.08.1202
Secret Re:Shipping Order TG83070USM
so**csm | 2020.08.12 | Votes 0 | Views 1
so**csm2020.08.1201
617
Secret [PRODUCT Inquiry] Dia After School (Romantic head) or Omen of Ragnarok
li**u59@msn.com | 2020.08.12 | Votes 0 | Views 3
li**u59@msn.com2020.08.1203
Secret Re:Dia After School (Romantic head) or Omen of Ragnarok
so**csm | 2020.08.12 | Votes 0 | Views 1
so**csm2020.08.1201
616
Secret [ORDER Inquiry] Would like to combine my orders
芷陶** | 2020.08.11 | Votes 0 | Views 2
芷陶**2020.08.1102
Secret Re:Would like to combine my orders
so**csm | 2020.08.11 | Votes 1 | Views 4
so**csm2020.08.1114
615
Secret Shipping order #TG80051USG
na**i.north29@googlemail.com | 2020.08.11 | Votes 0 | Views 2
na**i.north29@googlemail.com2020.08.1102
Secret Re:Shipping order #TG80051USG
so**csm | 2020.08.11 | Votes 0 | Views 2
so**csm2020.08.1102
614
Secret [SHIPPING Inquiry] Order #TG83016USM
ca**ei.zhou.uk@gmail.com | 2020.08.11 | Votes 0 | Views 3
ca**ei.zhou.uk@gmail.com2020.08.1103
Secret Re:Order #TG83016USM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
613
Secret [SHIPPING Inquiry] Combine order
de**son32 | 2020.08.10 | Votes 0 | Views 2
de**son322020.08.1002
Secret Re:Combine order
so**csm | 2020.08.11 | Votes 0 | Views 2
so**csm2020.08.1102
Secret Re:Re:Combine order
de**son32 | 2020.08.11 | Votes 0 | Views 2
de**son322020.08.1102
Secret Re:Re:Re:Combine order
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101
612
Secret [SHIPPING Inquiry] Order #TG82998USM
de**son32 | 2020.08.10 | Votes 0 | Views 2
de**son322020.08.1002
Secret Re:Order #TG82998USM
so**csm | 2020.08.11 | Votes 0 | Views 1
so**csm2020.08.1101