CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,495
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 181
soomcsm2020.03.100181
Notice
✿ Doll of the Month
SOOM | 2019.06.26 | Votes 4 | Views 524
SOOM2019.06.264524
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 108
soomcs2019.03.220108
903
New Secret [PRODUCT Inquiry] Old dolls - possible to order
il**osumizu@gmail.com | 01:58 | Votes 0 | Views 1
il**osumizu@gmail.com01:5801
902
New Secret Shipping
19**26 | 2021.01.15 | Votes 0 | Views 1
19**262021.01.1501
901
New Secret [ORDER Inquiry] tintakel@gmail.com
An**ymous | 2021.01.15 | Votes 0 | Views 1
An**ymous2021.01.1501
900
Secret [PRODUCT Inquiry] About Hya & Ralis – Lost in Oblivion
Cy**loy | 2021.01.14 | Votes 0 | Views 2
Cy**loy2021.01.1402
Secret Re:About Hya & Ralis – Lost in Oblivion
so**csm | 2021.01.14 | Votes 1 | Views 2
so**csm2021.01.1412
899
Secret [SHIPPING Inquiry] Order #TG84386USM
le**in | 2021.01.13 | Votes 0 | Views 2
le**in2021.01.1302
Secret Re:Order #TG84386USM
so**csm | 2021.01.14 | Votes 0 | Views 3
so**csm2021.01.1403
Secret Re:Re:Order #TG84386USM
le**in | 2021.01.14 | Votes 0 | Views 2
le**in2021.01.1402
Secret Re:Re:Re:Order #TG84386USM
so**csm | 2021.01.14 | Votes 0 | Views 2
so**csm2021.01.1402
898
Secret [SHIPPING Inquiry] Order #TG99794USM
de**son32 | 2021.01.13 | Votes 0 | Views 2
de**son322021.01.1302
Secret Re:Order #TG99794USM
so**csm | 2021.01.13 | Votes 0 | Views 1
so**csm2021.01.1301
897
Secret [ORDER Inquiry] Replacement Part
ar**ushia | 2021.01.13 | Votes 0 | Views 3
ar**ushia2021.01.1303
Secret Re:Replacement Part
so**csm | 2021.01.13 | Votes 0 | Views 3
so**csm2021.01.1303
Secret Re:Re:Replacement Part
ar**ushia | 2021.01.13 | Votes 0 | Views 2
ar**ushia2021.01.1302
Secret Re:Re:Re:Replacement Part
so**csm | 2021.01.13 | Votes 0 | Views 2
so**csm2021.01.1302
896
Secret [PAYMENT Inquiry] TG99779USM
Ca**lina Perman | 2021.01.13 | Votes 0 | Views 2
Ca**lina Perman2021.01.1302
Secret Re:TG99779USM
so**csm | 2021.01.13 | Votes 0 | Views 1
so**csm2021.01.1301
895
Secret [ORDER Inquiry] #TG90555USM
Cl**ke Lindsey | 2021.01.12 | Votes 0 | Views 3
Cl**ke Lindsey2021.01.1203
Secret Re:#TG90555USM
so**csm | 2021.01.12 | Votes 0 | Views 1
so**csm2021.01.1201
894
[PRODUCT Inquiry] What the dolls come with
ma**t.a.s@icloud.com | 2021.01.08 | Votes 0 | Views 5
ma**t.a.s@icloud.com2021.01.0805
Secret Re:What the dolls come with
so**csm | 2021.01.08 | Votes 0 | Views 1
so**csm2021.01.0801