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NOTICE
The following cases are not a defective so cannot be exchanged, returned or refunded.
Dolls
The photos on the product page are sample images so it may vary depending on the setting of the screen.
Face-up and body blushing can have differences since they are produced by handwork.
'Removing the seam' is not included to 'Body blushing' option.
Frequent movement of a ball jointed doll can rub or damage the ‘Body blushing’.
In the process of making doll, Seam, raw material injection hole, small air bubble can be occurred.
Depending on the production period, color differences may occur even the same color option.
In case of the dark resin color, it may be subject to marbling effect and speckles on the doll skin.
Dark fabric may stain doll if worn for a prolonged period of time.
Color fading or bleaching may occur when washing with chemicals(thinner, acetone, etc.).
Resin dolls are gradually discolored over time due to the nature of the material,
Especially it discolors faster when exposed to direct sunlight or indoor lighting for a long time, so please be careful in storage.
EYES
Defects that are not visible when the eyeball is assembled are not considered as a defective.
Air bubbles and slight scratches may occur due to the process of eyeball production.
There may be slight differences between both eyes since they are produced by handwork.
Please use the white oil clay for fixing eyes as much as possible to prevent pigmentation in the eyes.
The silicone eye is gradually yellowed if it is exposed to the sun.
WIG
The image on the product page could look different from the actual product depending on the setting of the screen.
The image is could be different depending on the actual styling.
Please note that there may be individual differences such as the length and curl since it is produced by handwork.
The wig yarn may fall out little bit when using the wig for the first time, and there may be seams or other colored yarn inside of the head cap which occurs in the manufacturing process, but it is not a defective.
The cap may be seen through the wigs made of light-colored yarn.
Please note that dark colored wigs may cause stain and coloring when worn for a long time.
Frequent use of hair irons and dryers or styling at a high temperature can damage the yarn.
For some products, the wig cap may be seen depending on the design or styling.
OUTFIT・SHOES・ACCESSORIES
Since they are produced by handwork, pattern, wash, stitched, finishing can be different from the sample image.
Please be careful with wearing for a long period of time may stain doll.
Depending on supply and demand, raw materials may change without notice.
Please be careful not to damage the doll when wearing or removing the tight items.
SOOM –
Thank you for loving our doll.
We would like to explain for the Amber without face-up option since we received a lot of message from our fans who regret about it.
She originally planned with the face-up option as usual, but when we review with the actual work, we found unexpected difficulties.
Not only the work using pressed flowers is quite a laborious work, but also there is a high risk of being damaged during shipping.
Furthermore, the pressed flowers become dry over time, it is expected to be difficult to maintain, and they have individual difference as well.
So after deeply reviewed before the release, the doll had to be released without the face-up option.
We apologize for your inconvenience but your understanding would be highly appreciated. Thank you.