Dolls

The photos on the product page are sample images so it may vary depending on the setting of the screen.
Face-up and body blushing can have differences since they are produced by handwork.
'Removing the seam' is not included to 'Body blushing' option.
Frequent movement of a ball jointed doll can rub or damage the ‘Body blushing’.
In the process of making doll, Seam, raw material injection hole, small air bubble can be occurred.
Depending on the production period, color differences may occur even the same color option.
In case of the dark resin color, it may be subject to marbling effect and speckles on the doll skin.
Dark fabric may stain doll if worn for a prolonged period of time.
Color fading or bleaching may occur when washing with chemicals(thinner, acetone, etc.).

EYES

Defects that are not visible when the eyeball is assembled are not considered as a defective.
Air bubbles and slight scratches may occur due to the process of eyeball production.
There may be slight differences between both eyes since they are produced by handwork.
Please use the white oil clay for fixing eyes as much as possible to prevent pigmentation in the eyes.
The silicone eye is gradually yellowed if it is exposed to the sun.

WIG

The image on the product page could look different from the actual product depending on the setting of the screen.
The image is could be different depending on the actual styling.
Please note that there may be individual differences such as the length and curl since it is produced by handwork.
The wig yarn may fall out little bit when using the wig for the first time, and there may be seams or other colored yarn inside of the head cap which occurs in the manufacturing process, but it is not a defective.
The cap may be seen through the wigs made of light-colored yarn.
Please note that dark colored wigs may cause stain and coloring when worn for a long time.
Frequent use of hair irons and dryers or styling at a high temperature can damage the yarn.
For some products, the wig cap may be seen depending on the design or styling.

OUTFIT・SHOES・ACCESSORIES

Since they are produced by handwork, pattern, wash, stitched, finishing can be different from the sample image.
Please be careful with wearing for a long period of time may stain doll.
Depending on supply and demand, raw materials may change without notice.
Please be careful not to damage the doll when wearing or removing the tight items.

SHIPPING GUIDE

Shipping Area: Worldwide
Shipper: EMS, or EMS premium(not available for some area)
Shipping fee: Automatic guide of EMS rates when selecting shipping area
Delivery time: 7~10 business days(varies by area)
Product preparation period: Made to order about 8~14 weeks | General items about 1~2 days.
* Some products may take more time to prepare the product.
* Overseas delivery may be delayed due to local customs.

SHIPPING GUARANTEE SERVICE

We’re offering '100-Day Shipping Guarantee Service' to satisfy our customers.
If delivery is delayed more than 100 days from the full payment, we will compensate according to our regulations. For more information, please refer to ​SUPPORT-CUSTOMER GUIDE -Ⅳ-5.

IMPORT DUTIES

The buyer is responsible for the international shipments for which is import duties and taxes may applied. This charge is imposed in the destination country and we cannot handle with it.
If the buyer is returned with a refusal to receive the item, the related cost (round-trip shipping, handling fee, etc.) is buyer’s responsibility.